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IT Administrator



Carlsbad, CA, USA
Posted on Thursday, July 11, 2024

Company Description

Nearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world’s 10 Most Innovative Companies of 2020 by Fast Company magazine – and we are growing!

What we do
We provide easy, instant access to high-resolution aerial imagery, city-scale 3D content, AI datasets and integrated geospatial tools, with wide-scale coverage across the USA, Canada, Australia and New Zealand. At the core of it, we are a location content company, a visual analytics company, and a software as a service company. Innovation is weaved into our DNA.

Job Description

The Systems Administrator is responsible for making sure that Nearmap employees have the Infrastructure and ICT systems and support required to perform their duties. They are also responsible for aiding all Nearmap staff for their computer system requirements. This may be with hardware, Software, Mobile devices and systems. Reporting to the IT Manager they will maintain existing systems and implement new systems as required by the business as well as provide ongoing IT administration support to all Nearmap employees. This role will be reporting to the IT Manager who is Based in Australia.

Key Responsibilities

  • Accountability for availability and uptime of corporate systems (e.g. routers, switches, phones, firewalls, cloud components, workstations, laptops etc.)
  • Manage internal applications (e.g. AD, Office 365, Jira, Confluence, Teams. Okta Workato) including access management.
  • Maintain physical office infrastructure, including but not limited to setup of workstations and desk moves as directed by management.
  • Adopt best security practices in line with NIST/SOC2 Cyber security framework (e.g. Surveillance, Data Loss Prevention, Intrusion Detection, Event Logging, Application Monitoring and Reporting, Mobile Policies, Firewall Policies, etc)
  • Maintain accurate and detailed documentation of work instructions and internal procedures.
  • Aid the senior members of the team where needed.
  • Work With local Vendors to ensure equipment it to Nearmap Standards
  • Work to automate everything we do!
  • Responding to desktop support requests from employees face-to-face and remotely.
  • Provide general support - 1st and 2nd level for IT systems.
  • Use Nearmap standard IT tools to track work.
  • Able to work with all levels of the Business from the C-Suite down.
  • Provisioning equipment and software for new employees.
  • Setting up equipment and accounts for new employees.
  • Manage on-boarding/off-boarding of employees in line with Nearmap’s Global IT policy, procedures and conduct formal regular access reviews.
  • Investigate new systems and solutions for Nearmap to consider.
  • Build and maintain vendor relationships and manage the purchase and asset tracking of IT assets.


  • 2+ years System Administration experience
  • OS experience across - Linux, Windows, Mac OS, Android, iOS
  • Exposure to scripting languages – Bash, Powershell
  • Office365, Active Directory (inc Group Policy and administration)
  • Exposure to cloud infrastructure deployment and management - AWS
  • Networking and firewall experience
  • Strong customer service skills
  • Ability to communicate across all levels of the business
  • Strong awareness of Data Security
  • Strong technical documentation skills
  • Ability to communicate across all levels of the business
  • Ability to mentor Junior Staff members
  • Excellent written, verbal and visual communication skills
  • Ability to prioritise and multi task
  • Ability to act and operate with guidance and direction
  • Energetic, positive, highly self-motivated and directed
  • Able to work in a team environment where during certain hours you would be able to work without Senior level support.
  • Tertiary/Industry level qualifications

Additional Information

Some of our benefits
Nearmap takes a holistic approach to our employees’ emotional, physical and financial wellness. Our current benefits include access to the Nearmap employee share scheme, short and long-term financial incentives, flexible working options, paid volunteer days, gym and phone rebates, and lots of development opportunities including hack-a-thons and pitch-fests.

Working at Nearmap
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.

Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

In accordance with multi-state Pay Transparency Laws, the expected base salary range for this role is $75,000 to $90,000. Base salary does not include other forms of compensation or benefits