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Operations Manager - Hospitality Sites

Metropolis

Metropolis

Operations
Detroit, MI, USA
Posted on Tuesday, July 9, 2024

Position: Operations Manager
Location: Hospitality Sites in Detroit (On-site)
Type: Exempt

MUST HAVE HOSPITALITY VALET OPERATIONS EXPERIENCE

The company

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

The role

The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.

Responsibilities

  • Manage a team of hourly employees
    • Schedule shifts and verify time and attendance tracking
    • Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
    • Interview, hire and develop team members
    • Ensure team members complete all necessary training
  • Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
  • Control spending and keep expenses within approved budget
  • Maintain maintenance control documents while meeting maintenance goals
  • Promote safe work practices by conducting safety audits and coaching individual staff members
  • Work closely with the client to define performance measurements and execution
  • Ensure all client operational documentation is compete and recorded for client and Metropolis records
  • Ensure Metropolis's standards of Customer Service are met
    • Greet customers and clients in a courteous manner
    • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
    • Observe and coach team members to meet customer service standards
  • Implement company initiatives and processes
  • Conduct performance evaluations that are timely and constructive
  • Perform specific operational responsibilities as required based on the needs of the assigned location
  • Perform other duties as assigned

Requirements

  • High School Diploma or GED required; some college preferred
  • Prior business experience preferred
  • Scheduling and payroll knowledge a plus
  • Ability to plan and manage time for multiple tasks to meet established deadlines
  • Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
  • Able to detect safety concerns and adjust accordingly
  • Must be able to communicate effectively in both written and verbal form
  • Must maintain confidentiality of all work-related information
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines

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