City Manager
Metro Africa Xpress
About MAX
At MAX, we are powering Africa’s forward movement by building the future of mobility across the continent and in emerging markets. Our mission is simple yet transformative: to make mobility safe, affordable, accessible, and sustainable for all, through high-performance technology and world-class operators.
We are creating the largest vehicle subscription and financial services platform for commercial drivers and transport operators in Africa. By combining technology, energy infrastructure, and financial innovation, MAX enables drivers with little or no banking history to access low- to zero-emission vehicles, insurance, digital wallets, and e-hailing services, all on a subscription basis.
Since launching, we’ve grown from just 200 drivers in 2015 to empowering over 55,000 riders (which we call Champions) and spread across 3 West African Countries - Nigeria, Ghana and Cameroon, with a plan to spread across Africa in the near future.
Vision, Mission and Values
MAX is powering Africa’s Forward Movement and has a goal to make mobility safe, affordable, accessible, and sustainable by leveraging technology, financial inclusion, and clean energy solutions. To achieve this, we are driven by core values which are at the heart of all we do. These are:
Transparency – We take everyone along for the ride.
Integrity – We stand by our word and remain consistent with all stakeholders.
Initiative – We champion bold ideas and nurture innovation at every step.
Partnership – We keep the welcome mat rolled out; collaboration is at our core.
Safety – We prioritize safety so that every ride is safe, reliable, and comfortable.
Our Impact
Over the years, we have empowered over 55,000 riders (whom we call champions) with access to income-generating assets (two-wheelers and three-wheelers) through our rent-to-own (pay-as-you-go) model, a first-of-its-kind in Africa. In addition to this, to further enable these riders to start their business immediately, we have created the MAX Advantage, a suite of benefits which include vehicle license and insurance, health insurance, maintenance and emergency services.
First, we began with low-emission vehicles. Now, we’ve pivoted fully to EVs, steadily moving toward our goal of deploying over 10,000 across Nigeria and Ghana by 2025, as well as building a first-of-its-kind in Nigeria solar-powered battery swap stations to enable our champions to swap their batteries in less than 3 minutes!
By doing this, we are not only empowering our champions, we are protecting the earth, and increasing the purchasing power of our riders thanks to zero emissions, zero fuel cost and less maintenance cost of EVs.
At MAX, passion meets purpose. We are not just moving people and goods, we are creating livelihoods, reducing emissions, and transforming Africa’s mobility ecosystem. Because for us, every ride isn’t just a journey; every ride empowers.
Our Investors and Strategic Partners
MAX is trusted by some of the world’s most respected strategic and financial investors. To date, we have raised over $70M to accelerate the future of sustainable mobility. Our backers include: Lightrock (part of the LGT Group), Global Ventures, Yamaha, Mastercard, Shell Foundation, Novastar Ventures, Goodwell Investments, Breakthrough Energy Ventures, Techstars, DLM Capital.
In December 2021, MAX achieved the first close of its $31M Series B, laying the foundation to scale vehicle subscriptions, fintech products, and electric vehicles (EVs) across Africa. We are now entering our next growth chapter by 2024, 31% of our fleet will be electric; by 2026, 69% will be electric. To achieve this bold vision, MAX is raising $100M+ in the next 12 months to permanently transform mobility infrastructure and unlock prosperity across Africa.
Role Overview: City Manager
We are looking for a reliable and highly organized City Manager who will be responsible for overseeing all aspects of the workspace operation (people, processes and systems) in order to ensure productivity targets are met. The ideal candidate will also be responsible for driving business process optimization; performance, and quality output at the location.
What You’ll Do:
Direct all operational aspects, including growth( prospect to activation), operations(vehicle in and out), human resources (resource management), hub administration, and metrics for the profitability of the branch.
Develop and implement branch metrics and reporting that provide critical insights regarding location performance, and ensure that issues are identified and appropriately addressed in a timely way
Responsible for the overall administration and performance of the branch from prospecting to activation of champions, ensuring vehicle release: recovery and collection and fleet operations.
Cooperate closely with the specific job matter experts( Growth; Operations:) in identification and utilization of opportunities, activities at the hub.
Interface regularly and effectively with the operations and finance teams to continue improving on the systems and processes required to manage the hub portfolio.
Plan, organize, direct and control specific day-to-day operations within the location/branch
Ensure that the location is fully operational and processes are running smoothly.
Implement and uphold MAX policies and procedures to drive compliance and maintain operational efficiency.
Achieve specific targets and KPI's as agreed with Growth and Operations leadership.
Responsible for assigning and managing resources to ensure efficient processes are utilized at the hub, thereby minimizing operational cost and maximizing operational quality.
Analyze operational performance through direct observation, interpretation of reports and working collaboratively with others.
Responsible for leading and developing a high performing team, ensuring consistently high levels of capability and engagement.
Work with the Growth/Marketing Team to set clear prospect acquisition targets that are consistent with best practices and benchmarked against high-performing hubs
Actively support & contribute to critical metric management, Strategic alignment with business, and ensure key inputs are articulated in required forums to support superior service delivery.
Lead and/or support external/internal audits, identify and control risk and support/drive incident investigations.
Delivering superior Customer Experience through assertive leadership, coaching, guidance and staff motivation at the location.
Support the development of a high-performance culture within teams by promoting continuous learning and focusing on meeting/exceeding needs/expectations.
Operate within People Ops and Health, Safety and Environmental Policies and Guidelines and ensure employees work safely and comply
Competency Profile
Business Knowledge Competency
Business acumen - Ability to understand the business and make strategic decisions in line with the MAX strategies and targets.
Excellent analytical skills, including the ability to interpret data, identify trends, and make data-driven decisions to achieve operational hub excellence.
Financial Acumen Competency
Budgeting: Ability to develop, manage, and oversee the location’s budget and cashflow, ensuring fiscal responsibility and alignment with strategic goals.
Resource allocation: Efficiently allocate resources, budget, and equipment to maximize city operations.
Interpersonal Competency
Effective communication skills with the ability to influence stakeholders, build consensus, and present complex information clearly and concisely.
Emotional intelligence skills with the ability to manage people’s emotions and ensure collaboration resulting in high productivity
Leadership Competency
Strong leadership skills with the ability to inspire and motivate teams, foster a culture of collaboration and innovation, and drive performance excellence.
Demonstrated ability to lead cross-functional projects, drive change, and achieve measurable results in a fast-paced, dynamic environment
Strong bias for Impact-based Action: MAX works at a very rapid pace & that is what would be expected.
Extraordinary Change Management skills: Processes, Policies, Training & Systems
Decision Making: Ability to make informed and effective decisions, considering all relevant factors and potential impacts.
Influence and Persuasion: Gaining the trust and support of stakeholders, building consensus and fostering collaboration.
Crisis Management: Ability to effectively manage and lead the location through emergencies and crises, ensuring employees' safety and business continuity.
Customer Service Competency
Service Excellence: Ensures that hub administrative services are responsive, timely, accessible, and meet the needs of the location’s employees.
Employee Satisfaction: Ability to promote a positive work environment, ensuring hub employees are motivated, engaged, and satisfied. Implementing initiatives that enhance employee well-being and productivity.
