IT Help Desk Support Technician - Part-Time
Metecs
IT, Customer Service
Houston, TX, USA
Posted on Saturday, August 24, 2024
METECS is an engineering company, headquartered in Houston, TX, just outside the gates of NASA’s Johnson Space Center. We are seeking a motivated and skilled part-time IT Help Desk Technician to join our team.
Responsibilities:
Required:
Desired:
Citizenship or lawful permanent resident required due to federal position.
About METECS
We are a high-performance team providing advanced engineering, software, and analysis solutions for human space flight and terrestrial applications. We develop and integrate custom software for NASA and other government and commercial customers utilizing a wide variety of in-house, commercial, and open-source technologies. Our specialties include robotics automation, embedded systems, hardware/software integration, multibody dynamics simulations, immersive computer graphics, XR systems and advanced web-based tools.
We are headquartered in Houston just outside the gates of NASA’s Johnson Space Center.
METECS is an Equal Opportunity/Affirmative Action Employer that does not discriminate on the basis of actual or perceived race (including race-based hair discrimination), color, religion, alienage or national origin, ancestry, age, disability or handicap, sex, gender identity, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state, or local laws.
Responsibilities:
- Deploy, maintain, and improve internal documentation, integration pipelines, and company IT infrastructure
- Maintain ticketing systems, troubleshoot, and resolve technical issues
- Offer end-user support and assist with various IT tasks
- Collaborate independently and in small groups without daily oversight
Required:
- Associate degree in Information Technology or related technical field experience
- 1-3 years of experience in an IT support or help desk role
- Experience with Linux and Windows System Administration
- Some experience with installation, configuration, and maintenance of operating systems
- Familiarity with diagnosing and repairing desktop and laptop hardware issues
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs
- Ability to troubleshoot network connectivity issues and configure network settings
- Hands-on experience in troubleshooting hardware and software issues in a professional environment
- Excellent written and verbal communication skills
Desired:
- Relevant certifications (CompTIA A+, CompTIA Network+, etc.)
- ITIL Foundation
- Strong problem-solving skills and ability to troubleshoot technical issues
- Ability to work independently and manage multiple tasks efficiently
- Demonstrated experience in maintaining and optimizing IT infrastructure
- Ability to work in-office Monday to Friday from 8:00 am to 12:00 pm
Citizenship or lawful permanent resident required due to federal position.
About METECS
We are a high-performance team providing advanced engineering, software, and analysis solutions for human space flight and terrestrial applications. We develop and integrate custom software for NASA and other government and commercial customers utilizing a wide variety of in-house, commercial, and open-source technologies. Our specialties include robotics automation, embedded systems, hardware/software integration, multibody dynamics simulations, immersive computer graphics, XR systems and advanced web-based tools.
We are headquartered in Houston just outside the gates of NASA’s Johnson Space Center.
METECS is an Equal Opportunity/Affirmative Action Employer that does not discriminate on the basis of actual or perceived race (including race-based hair discrimination), color, religion, alienage or national origin, ancestry, age, disability or handicap, sex, gender identity, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state, or local laws.
