Driver Experience Manager (DXP)
Metro Africa Xpress
This job is no longer accepting applications
See open jobs at Metro Africa Xpress.See open jobs similar to "Driver Experience Manager (DXP)" SpaceTalent.We are looking for a Driver Experience Manger who will strategically oversee all aspects of our Driver Welfare and Driver Operations team. You will be a strategic thinker with strong organizational and problem-solving skills. You will have strong research experience, an analytical mind and outstanding presentation skills. You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
This is a full time, permanent and long-term position reporting to the GM Driver Operations with access to MAX’s executive team.
We are committed to and encourage equal opportunity.
What You’ll Do:
- Ensure operational adoption of all strategies that aid optimal Driver welfare management
- Ensure operational adoption of all strategies that aid Field Operations Management
- Improve External Customer Experience via targeted process improvement that ensures champions welfare are priority
- Ensure all Information Technology put in place by MAX are optimally used for real time location update for all champions with weekly/monthly reports done
- Build the Driver Setup Organization to effectively support the rollout of 20,000 Champions
- Ensure our driver onboarding verification processes is top notch and meet international standards
- Create Key Performance index across all teams
- Ensure Recruitment requirements attracts best Testers, Trainers, Data Entry, Welfare Analyst, Field Ops Analyst, Customer Service Agent, Verification Officers
- Create proactive and reactive solutions to champions complaints
- Ensure proper research is done to enable us negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platform
- Ensure standard response protocols are put in place around emergency related issues and turnaround time across all MAX locations must be benchmarked at optimal industry standard
- Responsible for current updates and reviews of government rules and driving regulations and create policies that ensures champions are compliant
- Ensure laid down processes/specifications are adhered to in champion selection by the Academy
- Oversee operational cost of the department ensuring cost is within approved budget
- Co-ordination of champions to ensure timely pickup during activations
- Ensure proper record management of personnel, expenditures
- Create strategies that ensures we have in place a world class customer service team
This job is no longer accepting applications
See open jobs at Metro Africa Xpress.See open jobs similar to "Driver Experience Manager (DXP)" SpaceTalent.