Patient Care Operations and Enrollment Coordinator
Matter Intelligence
Location
Boston
Employment Type
Full time
Location Type
Remote
Department
Bridge Health AI
Compensation
- $20.00 – $30.00 per hour • Offers Bonus
About Us
BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deserve—without drowning care teams in paperwork.
Our platform supercharges care coordination by automating high-friction tasks such as outreach, insurance verification, eligibility checks, follow-ups, and referrals. With modern AI + cloud infrastructure, we turn hours of manual effort into seconds, helping teams close care gaps faster, protect revenue streams, and stay focused on patients.
Born out of Harvard and MIT and backed by Pear VC, Flare Capital, and Glen Tullman, BridgeHealthAI is a fast-growing, seed-stage company trusted by leading clinics. We are purpose-built for the safety net, helping clinics scale access, reduce burnout, and deliver equitable care for the 30M+ patients served by FQHCs each year.
Our mission is simple:
Eradicate health disparities by empowering the teams who care for underserved families.
The Role
We are seeking a part-time Patient Care Operations Coordinator to help us execute high-volume patient support and benefits navigation across Massachusetts.
You must be able to enroll patients in benefits programs (e.g., MassHealth, Medicaid, ConnectorCare), whether as a CHW, Navigator, CAC, Patient Access Specialist, or equivalent role with enrollment experience.
You will use our internal tools to:
Filter and organize patient lists
Conduct outreach
Track outcomes
Surface cases needing escalation
You’ll communicate with patients in English and in Spanish when needed, verify benefit eligibility, confirm resource availability, and document outcomes. You will play a critical role in helping us scale — taking on work that is currently handled by our core team.
Training & Support:
You will receive structured onboarding and workflow training, including guidance on our outreach processes, call/message templates, and how to use BridgeHealthAI tools. You will have regular check-ins and a defined point of contact for questions and escalation.
Patient Population:
The patients you’ll support are primarily served by FQHCs, typically lower-income, often insured through Medicaid/MassHealth or uninsured, and speak multiple languages (Spanish commonly). Many face barriers navigating healthcare and benefits systems, so empathy and clear communication are essential.
What You’ll Do
Conduct high-volume outreach (phone, SMS, email) to patients + community organizations
Assist patients in Spanish when needed
Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals
Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc.
Use our tooling to work structured patient task queues efficiently
Verify insurance coverage + help patients understand next steps
Connect patients to community programs and social services
Confirm availability/logistics for clinical and social services they need
Accurately document interactions and outcomes in our system
Flag urgent + complex cases for escalation
Provide workflow + product feedback to help improve tools
Required Qualifications
This role requires strong independence, follow-through, and comfort learning new technology, including AI-supported tools.
Must live in Massachusetts
Bilingual (English + Spanish) — must be able to assist patients in Spanish
License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access Specialist
Ability to support patients primarily by phone, text, and email
Comfort using new technology (e.g., AI tools like ChatGPT)
Able to filter + work from organized patient task queues
1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance
Strong documentation + organizational skills
Patient-centered, reliable, resourceful
Preferred Qualifications
Prior work in an FQHC, community clinic, CBO, or health plan
Familiarity with safety-net programs: SNAP, WIC, LIHEAP, RAFT, EITC
Experience with EMRs and other care-coordination tools
What We Value
Mission-Driven: You care about equitable access
Operational Discipline: You work queues + complete tasks consistently
Reliable & Organized: You communicate and follow through
Resourceful: You help patients navigate complex systems
Collaborative: You share insights that help us improve
Comfort with Technology: You embrace new tools + workflows
Why Join Us
Directly help patients access life-changing care + benefits
High-impact operational role — own critical workflows
Flexible remote work (~20-40 hrs/week)
Be an early team member shaping how our platform scales
Exposure to a fast-moving healthcare + AI startup
How to Apply
Please submit:
Your resume
A brief note describing your experience enrolling patients in insurance benefits and supporting Spanish-speaking patients.
We review applications on a rolling basis. Strong candidates will be invited for a brief introductory conversation.
Diversity & Inclusion
BridgeHealthAI is committed to building a diverse and inclusive environment. We welcome applicants from all backgrounds, including those with lived experience navigating the safety net. If you’re passionate about the mission but don’t meet every preferred qualification, we encourage you to apply.
