Customer Success Specialist at WindBorne Systems
Matter Intelligence
WindBorne Systems is supercharging weather models with a unique proprietary data source: a global constellation of next-generation smart weather balloons targeting the most critical atmospheric data. We combine this unique data source with the world’s most accurate AI weather models for unprecedented weather forecasting. Our long-term vision is to eliminate weather uncertainty, and in the process help humanity adapt to climate change, be that predicting hurricanes or speeding the adoption of renewables. Our founding team of Stanford engineers was named Forbes 2019 30 under 30 and is backed by top investors including Khosla Ventures.
WindBorne is hiring a Contract Execution Specialist to join our Growth Team and ensure top notch contract execution. At the nexus of business development, engineering, and finance, you will be responsible for ensuring WindBorne’s contractual and business development strategic success through constant collaboration and operational precision. In this role, you’ll drive customer relationships, track contract deadlines, facilitate deliverables, manage invoicing, and more.
We're dedicated to helping humanity adapt to climate change as fast as possible, and you can be a part of our mission to make this global societal impact. If you are thrilled by the idea of accelerating expansion through exemplary contract execution on a fast-moving team, WindBorne is the place for you.
Key Responsibilities
Be the glue that drives contract execution, ensuring deliverables, timelines, and technical team engagement stay on track
Lead customer meetings to ensure satisfaction, build technical understanding, and to align on future deliverables
Liaise with external customer end users to scope contract activity, and with technical internal stakeholders to ensure feasibility and successful execution
Define and implement structured processes for contract lifecycle management, including organizing meetings across Business, Operations and Meteorology teams
Own the propagation of business development strategy in post-purchase stages
Coordinate with Finance team to create and submit invoices through various customer systems
Skills and Qualifications
Required
Obsession with detail and organization
Enthusiasm for technical details, whether the physics of weather balloons or nuances of AI modeling, and becoming the go-to expert on all things to contract management
Project management experience and particular wizardry with managing multiple projects at once–coordinating chaos is your superpower!
Dynamic interpersonal skills and the ability to adapt in the moment to customer needs and requests
Professional-level written and verbal communication expertise
High-level proficiency with MS Office or Google Workspace documents, spreadsheets, and slides
Nice to have
Prior experience with government or commercial contract management
Prior experience at an early-stage startup
Prior experience in sales
Location
Address: 858 San Antonio Rd, Palo Alto, CA
This role can be remote for the right candidate
