Your space-enabled career begins here

• Full-time
• Brno, Czechia or remotely in Europe

Description

Do you thrive in customer-facing roles? Are you passionate about empowering others and helping them succeed? Do you enjoy solving technical challenges and want to be part of a modern, friendly company culture? If so, we’d love to hear from you!

We are looking for a Customer Success Manager with experience to help us maximize customers’ positive experience, and help our clients succeed with our products. You will be driving onboarding and product adoption, providing in-depth consultancy, running automated email communication, and building long-term relationships with customers.

What you will do

• Onboard new clients and deliver engaging technical product demos and training sessions.
• Build strong relationships to help customers get maximum value from MapTiler products.
• Design and execute customer engagement campaigns using email automation.
• Monitor product usage, identify growth opportunities, and proactively prevent churn.
• Serve as a trusted advisor, translating complex technical features into practical business outcomes.
• Collaborate with product, support, and sales teams to ensure a seamless customer experience.
• Collect customer feedback and cooperate with product teams on implementing it.

What we expect from you

• Strong verbal and written English (C1+).
• Experience in SaaS, software onboarding, or technical customer success management.
• Strong copywriting and email writing skills.
• Data-informed mindset: you interpret usage trends and act on them.
• Empathetic, positive, and proactive problem solver.
• Able to work independently and collaboratively in a distributed team.
• You’re a proactive and energetic communicator who thrives in customer-facing roles.
• You have experience with technical SaaS solutions and you are confident discussing maps, geodata, and software solutions.
• You’ve already used a couple of CRM and email automation tools (like Hubspot, Mautic, or similar).
• You're able to convey complex ideas simply and tailor your communication to different audiences.
• You care about long-term customer success, not just quick wins.
• You’re organized, analytical, and comfortable with product usage data and KPIs.

Nice to have

• Experience with web mapping or GIS tools.
• Experience with agile development.
• Experience in B2B sector.
• Being based in Brno.
• Another foreign language.

What we offer

• Hourly fixed salary based on your experience.
• Annual personal performance bonus (can be multiples of the monthly salary).
• Flexible working hours.
• Work remotely in Czechia or from our beautiful office in Brno (Czech Republic).
• Hardware equipment (laptop and widescreen external LCD).
• Long-term work on innovative projects & space for professional growth.
• Regular team-building events in the Czech Republic and Switzerland.
• Friendly team.

About MapTiler

Our products are used by some of the best cartographers on the planet, help manage humanitarian crises, forecast global weather, monitor historical sites, map out planes or Swiss trains, and much more. Whatever the subject, we ensure the “where” question is always answered. Our maps are viewed by hundreds of millions of people worldwide every month and it can be you who drives that visual change of the products that affect the masses. Read more about MapTiler's team and watch what we do.