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As the first point of contact, the Workplace Receptionist acts as an Experience Ambassador for Lytx to employees, visitors, clients, and guests. This role is critical in creating a lasting, positive impression on everyone who comes to our office. This role requires superior customer service as well as administrative duties and tasks to support the Workplace and HR teams. Our ideal candidate will be passionate about representing Lytx’s culture and values by providing an exceptional experience to our team, clients, and vendors. Opportunity to enhance or establish best practices for operating reception for the San Diego office and our growing business.

This role is key to ensuring the delivery of an outstanding visitor and employee experience. It involves greeting visitors, answering incoming calls to the main phone line and managing all guest and operational traffic in a professional and efficient manner. The Workplace Receptionist will be present during normal business hours, Monday – Friday.

Key Duties & Responsibilities:

• Monitors and assigns all incoming work orders to the Workplace team.
• Welcome visitors by greeting them, answering inquiries, and directing them to the appropriate location
• Answer incoming calls to the main line and process calls accordingly.
• Must provide solutions to problems based on knowledge and best judgement
• Provide administrative support related to front desk duties as well as other internal departments such as Workplace, IT, HR and Employee Experience
• Administrative duties include but are not limited to; supply ordering, planning catering for meetings, shipping/receiving of packages, ordering company business cards
• Issuing security badges to employees, visitors and vendors
• Oversee mail services and mail system for all incoming and outbound packages
• Order supplies for all US sites as needed
• Maintain Security and Safety for both employees and visitors by following company procedures
• Maintain a positive attitude and high level of professionalism
• Interact with and support company-wide customer services
• Administers Workplace accounting by creating POs and creating departmental expense reports
• Provide support to executive administrative team for catering, visitors, etc.
• Works with the Workplace and HR team to ensure a great onboarding experience
• Support site events as needed
• Provides training to the Workplace team for cross-functional support
• Provides direction to the day porter on catering, work orders and inventory management
• Other duties as assigned

Education, Experience, and Qualifications Requirements:

• Minimum 2 year of experience in a Facilities Coordinator, Receptionist, Administrative Assistant or similar position
• Associate degree or equivalent work experience. Bachelor's degree preferred
• Minimum of 1 year in an office environment handling multiple projects and client requests
• Experience with providing a high level of customer service which includes greeting customers, answer incoming calls, managing guest traffic
• Works independently on assignments
• Strong verbal and written communication skills
• Experience and discretion in handling confidential information and circumstances
• Strong organization and planning skills
• Proficient in Microsoft Office suite, including Outlook, Word, PowerPoint
• Professional personal presentation
• Great attention to detail, time management and stress tolerance
• Strong organization and planning skills
• Should be honest, respectful and trustworthy
• Should be flexible, adaptable and be self-motivated
• Flexibility to handle changing priorities and projects as well as make decisions
• Ability to work independently with minimal supervision
• Excellent customer service skills
• Uses judgement in resolving issues

#LI-DNI

Benefits:

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.