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Senior Client Project Manager

Lytx

Lytx

Operations
San Diego, CA, USA
Posted on Wednesday, July 3, 2024

Why Lytx:

Want to be involved in the ongoing building and improvement of our client experience and operational excellence? Join Lytx as a Sr. Client Project Manager and be a key member of the Client Onboarding Team! You'll be responsible for successful delivery of large-scale client program and installation deployments. Craft and maintain cross-functional project plans, develop project metrics, track, and advance issues for both Lytx clients and Lytx internal partners. If this sounds like you, we encourage you to apply!

You’ll Get To:

  • Assume full ownership and overall Project Management of multiple, large-scale Implementation projects, working closely with members of our Sales, Client Success, Implementation, Product, Software Engineering, Legal and other cross-functional partners on key, strategic deployments for our largest Enterprise clients.
  • Direct oversight of the onboarding experience and peer-to-peer leadership for various Enterprise accounts, leading the internal account team and acting as “the face of Lytx” for assigned clients; handle escalations, and actively manage multiple projects at once.
  • Prepare for and lead multiple client project calls / engagements on a weekly basis, presenting updates to key client stakeholders; Facilitate calls in a professional manner; Track and monitor action items, open issues, and their respective owners (external and internal).
  • Establish and consolidate project, communication, and training plans that will be delivered by various internal team members.
  • Act as the escalation point for client-related topics, advocating the client’s situation and any concerns to internal leadership in a clear and concise manner, follow-through to issue resolution.
  • Lead and direct multi-faceted support both to customers and internal teams, ensuring timely resolutions to client issues are tracked and reported on including resolving problems.
  • Present project progress reports to client executives
  • Successfully track and manage defined KPIs and results to achievement dates, raising issues to key internal and external partners, working towards resolving in a timely manner
  • Perform data analysis in support of project performance, timeline, and health; make recommendations to a solution for identified problem(s), all while ensuring quality standards are met.
  • Effectively communicate Lytx services and program value proposition to customers. Including communication with technical and non-technical roles in Sales, Implementation, Client Success, Product, Program Consulting and Legal.
  • Take initiative to support and add value to adjacent teams as a process expert.
  • Participate in cross-functional initiatives that will improve the client experience, help to increase client retention, increase internal process efficiencies, and/or decrease costs; effectively communicate initiatives cross-teams internally.
  • Uncover gaps in internal processes and drive process improvements to streamline work and provide a higher value to our customers.
  • Facilitate organizational change process as it relates to project scope and requirements.
  • Champion project management standard processes and methodology on all projects
  • Inspire team with drive and motivation needed to proactively meet commitments.
  • Present internally as a SME on implementation, project management and industry related topics.
  • Perform other tasks as assigned.
  • Occasional travel on-site to clients as needed (10+15%)

What You'll Need:

  • Bachelor's degree in related field or equivalent experience
  • 5+ years of project management experience
  • Experience managing cross functional projects and influencing others to achieve a successful outcome.
  • Project Management Professional (PMP) or equivalent preferred
  • Operational approach with the ability to think through business problems and develop action plans.
  • Strong organizational and time management skills, ability to multitask and handle urgent interruptions with poise and professionalism.
  • Outstanding communicator, both written and verbal as well as strong active listening skills
  • Ability to exercise both ‘self-drive’ and teamwork to get results in diverse, fast paced environments.
  • Proficient in Smartsheets, MS Project or other project management tool and MS Office

Benefits:

  • Medical, dental and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Telehealth
  • 401(k) and 401(k) match
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • FTO or PTO
  • Employee Well-Being program
  • 11 paid holidays plus 1 inclusive holiday per year
  • Volunteer Time Off
  • Employee Referral program
  • Education Reimbursement Program
  • Employee Recognition and Appreciation program
  • Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$113,875.00 - $143,625.00

Innovation Lives Here


You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.