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Continuous Improvement Senior Manager



San Diego, CA, USA
Posted on Wednesday, June 5, 2024

Do you want to inspire and guide process improvement efforts throughout a global organization? We are looking for a self-starter with analytical skills to join our team and drive Continuous Improvement across Client Experience. The Continuous Improvement Manager will help grow revenue and profitability by improving quality and lead times that will win and retain clients, and reduce cost from non valuable activity or waste.

In this position, you will be responsible for leading and driving process improvement initiatives across the organization and for driving continuous improvement strategy. If you are a problem solver with strong analytical skills, who collaborates optimally with cross-functional teams, and has a passion for inspiring change, we encourage you to apply!

You’ll Get To:

  • Shape Strategy: Apply principles of BPM to design strategy for the optimization, standardization and re-engineering of cross-functional processes and for the implementation of scalable solutions across the value chain in alignment with organizational goals.

  • Impact Results: Lead critical process improvement initiatives through the use of LSS tools and concepts including Gembas, Kaizen events, statistical analysis, and Value Stream Mapping to deliver cost savings while improving the Client Experience.

  • Connect and Lead: Navigate cross-functional teams across a matrixed organization through ambiguity during LEAN implementations by demonstrating your excellent organizational change and communication skills.

  • Become a SME: Be the expert for cross-functional processes by developing business cases supported by data and advise senior leadership in their decision making.

  • Create Tools for Success: Create and drive the use of new methods, tools and KPIs for evaluating customer experience including ongoing monitoring of service levels as well as operational efficiencies to gain insight into the business and opportunities.

  • Inspire Change: Champion continuous improvement and educate others on standard methodologies related to LEAN & Process Excellence.

  • Other duties as assigned.

What You’ll Need:

  • Bachelor’s Degree in Business, Engineering, Supply Chain, or another related field or equivalent experience.

  • Certified Lean Six Sigma Black Belt.

  • 7 years’ experience driving large improvement initiatives through the direct application of Lean and/or Six Sigma concepts and Continuous Improvement methodologies with demonstrable business results.

  • 10+ years relevant working experience in a globally operating company in a regional or global role.

  • Experienced owning program strategy, end to end delivery, and communicating results to senior leadership.

  • Skilled in mapping detailed process maps, flowcharts, and value-stream maps, emphasizing end-to-end visualization demonstrating business process modeling notations (BPMN2.0) standard methodologies.

  • Professional knowledge of statistical methods and quantitative analysis.

  • Strong critical thinking to identify and synthesize patterns from emerging trends and translate into actionable recommendations.

  • Excellent analytical thinking to be able to interpret large amounts of information and synthesize insights.

  • Capable of leading change with sense of urgency and bias for action without need for immediate guidance management.

  • Strong communication, project management skills, organization, and presentation skills.

  • Change Management certified professional (Prosci, CCMP) preferred.


  • Medical, dental and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Telehealth
  • 401(k) and 401(k) match
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • FTO or PTO
  • Employee Well-Being program
  • 11 paid holidays plus 1 inclusive holiday per year
  • Volunteer Time Off
  • Employee Referral program
  • Education Reimbursement Program
  • Employee Recognition and Appreciation program
  • Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$141,500.00 - $178,500.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.