Trust and Safety Analyst
Lime
IT
United States
Posted on Feb 5, 2025
Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.
Lime is hiring a Trust and Safety Analyst to join the Trust and Safety team. You will be involved in reviewing rider-reported incidents and collaborating with cross-functional teams to drive operational success. Your expertise in data analysis and proficiency with various software tools will be important in enhancing the customer experience.
The ideal candidate will have experience working in an evolving startup environment. You will be an in the moment problem solver with the ability to think about the short-term and long term plan. You're energized about building and scaling and being part of a forward-thinking organization.
While this is a remote position, the individual hired into this position must live within one hour from Lime’s US based warehouses.
What you'll do:
- Incident Review: Conduct comprehensive reviews of rider-reported incidents under the direction of the legal team.
- Data Analysis: Use data analytics to interpret customer reports, identify trends, and develop insights to inform strategic decisions.
- Cross-functional Collaboration: Support cross-functional partners with data-driven insights and recommendations that enhance operational success. Under the direction of legal, collaborate with cross-functional teams to gather and synthesize relevant information.
- Technology Utilization: Employ various software tools and technologies to gather, evaluate, and manage data effectively.
About you:
- 3+ years experience in incident review or a related role.
- Proficiency in data analysis software and investigative technologies.
- Excellent communication skills, with the ability to convey complex information clearly and concisely to diverse audiences.
- Demonstrated ability to collaborate effectively with cross-functional teams.
- Experience working within the micromobility or transportation industry.
- Strong data skills with the ability to interpret complex data sets and derive meaningful insights
- Strong problem-solving skills and a proactive approach to identifying and addressing safety concerns.
Preferred Experience
The anticipated salary range for this position is $57,000 - $92,000. Annual performance bonus, equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the candidate’s location of residence, the successful candidate's skills, experience and other qualifications. In addition to base salary, some roles may be eligible for a variable performance-bonus based on a combination of company performance, employee performance, and management discretion.
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Why Lime?
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive salaries, performance-based annual bonus and pre-IPO equity
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.
Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.
Lime will consider employment for qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative, the California Fair Chance Act, and other applicable law. When reviewing an applicant's criminal history, Lime will consider all of the material duties listed above to determine if there is an adverse and negative relationship between any criminal history and the ability to perform the material duties of the job.
