IT Help Desk Specialist
Leostella
IT
Tukwila, WA, USA
Posted on Oct 17, 2024
IT Help Desk Specialist
Tukwila, WA | Full-time
LeoStella is a state-of-the-art small satellite design and manufacturing company based in the Seattle area. At LeoStella, we are redefining how high-quality satellite constellations are built at scale. Our focus is on developing and using intelligent and agile engineering and manufacturing processes to accelerate the development and production of small-sat constellations, all while lowering costs and increasing on-orbit capabilities.
The work we do at LeoStella is helping organizations and markets change the world by removing the barriers to building satellite constellations. This is an opportunity to join a collaborative, high performing team focused on changing the paradigm in satellite development and production!
Position Summary:
The IT Help Desk Specialist is responsible for providing technical assistance and troubleshooting end users. They will manage and resolve helpdesk tickets, create and maintain user accounts, monitor system performance and resolve technical issues.
Position Description & Responsibilities:
- End-User Support: Respond to helpdesk tickets, providing technical support for user issues related to desktop environments, applications, and hardware. Troubleshoot problems, answer queries, and guide users on system and application use.
- Account and Permission Management: Create and maintain user accounts, manage access permissions, and ensure data integrity across systems in compliance with IT standards.
- System Monitoring & Troubleshooting: Monitor system performance, review logs, and resolve technical issues to improve system reliability and minimize downtime.
- Technical Issue Resolution: Diagnose and resolve hardware, software, and network issues, documenting the troubleshooting process and solutions provided.
- Collaboration: Coordinate with other IT teams to address incidents and implement fixes, ensuring maximum availability of services for end-users.
- Documentation: Develop and maintain user guides and internal documentation for common issues and resolutions, as well as system standards and operational procedures.
- Stay Current: Stay up-to-date with the latest technologies and best practices in IT support through training and certification programs.
Required Qualifications:
- IT Helpdesk Experience: 2-3 years of experience in an IT helpdesk or support role.
- Microsoft O365 & Windows Server Knowledge: Experience with Windows Server administration, Active Directory, DNS, DHCP, and Office 365.
- Networking Fundamentals: Basic understanding of networking concepts such as VLANs, switches, routers, and wireless access points.
- Cloud Technologies: Exposure to cloud platforms like Azure or AWS.
- Problem-Solving Skills: Strong troubleshooting abilities to resolve technical issues efficiently.
Desired Qualifications:
- Certification in AWS or other cloud providers
- Familiarity with Fortigate solutions
- Familiarity with Atlassian Products and ManageEngine
- Microsoft certifications (MCSA or equivalent)
- CompTIA A+ or Sec+ certificate
- Linux familiarity (Ubuntu)
- Associate's Degree in Computer Science, Engineering or a related field or a minimum of three (3) years of experience as a help desk engineer or equivalent
Compensation & Benefits:
- Compensation range is $65,000-85,000 and 10% target bonus
- Your level/title, base salary, and bonus will be determined on a case by case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
- Base salary is one part of your total rewards package - you may also be eligible for up to 10+% potential bonuses. Additional employee benefits are detailed below as well.
- Employee Benefits include:
- Employer-paid Medical, Dental, Vision, basic and supplemental life insurance, short and long-term disability.
- 401(k) - matching 50% of contributions, up to 6% of your base salary
- Supplemental paid parental leave
- Paid Time Off and Flexible Schedule: You may accrue 156 hours of paid time off per year, in addition to 8 company holidays. You may also have the choice to take Flexible Friday off every other week.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. EEO is the Law Poster.
LeoStella participates in E-Verify. See Link for details. See also Right to Work Statement in English and Spanish.
