Kuva Space is on a mission to solve the world's most pressing issues, such as climate change, food security, safety and security, by building the world's most extensive hyperspectral microsatellite constellation and developing AI-driven analytics services.

We deliver reliable and timely global insights and foresight that transform rich spaceborne data into actionable insights customers can use for efficient resource management, optimising operations, and improving profitability sustainably.

We are looking for a proactive and communicative Customer Success Specialist to manage a variety of requests from our Business Development (BD), Product, and Commercial teams. This role requires exceptional organisational abilities, data management skills, and the capability to provide clear communication to all stakeholders. If you are eager to leverage your expertise in Earth Observation while ensuring top-tier customer satisfaction, we encourage you to apply.

Customer Success Specialist

Position: Full time

Location: Vaisalantie 2-8, Espoo, Finland (Hybrid)

Key Responsibilities:

1. Customer support

Serve as the primary contact for resolving technical and operational issues, coordinating with internal teams to ensure seamless communication.

Provide regular status updates and deliver data products, snapshots, and summaries, ensuring high levels of customer satisfaction.

2. Organizing, prioritizing, scheduling & monitoring

Efficiently gather, track, and summarise requests from customers, BD, and Product teams to facilitate informed decision-making and strategic development.

Monitor the processing chain status, proactively addressing any issues to prevent disruption to service delivery.
Verify data availability and ensure the timely delivery of quality products.

3. Industry expertise

Stay informed of global events and trends to identify high-priority capture opportunities and deliver impactful insights to stakeholders.
Maintain an in-depth understanding of global geography, seasonality, and strategic areas of importance across various industries.
Analyze and distill complex data sources into clear and actionable summaries for stakeholders.

Required Qualifications:

A minimum of 2-3 years of experience in a similar role, with a preference for experience within the Earth Observation (EO) industry.
Strong verbal and written communication skills, able to convey information clearly and concisely.
Excellent organisational abilities, adept at managing multiple requests and data streams simultaneously.
Expertise in translating complex information into actionable insights.
Commitment to delivering quality results promptly and effectively.
Fluency in Finnish and English, suitable for direct customer interaction and support.
Basic understanding of EO products and their commercial applications.
Comprehensive knowledge of global geography, current events, and geopolitical dynamics.
Ability to make quick decisions and work sustainably in a busy environment.
You share the company mission of improving life on Earth through daily, space-borne hyperspectral imaging and AI!🌎 💚
National and /or NATO clearance has added value

What do we offer?

At Kuva Space, we offer a stimulating and safe work environment that encourages growth, collaboration, and excellence. Constantly learning new things is the norm here! Our focus on space technology means you'll have the opportunity to learn more about satellites, space, data, and the Earth. If you get excited about space-themed lunch table discussions, Kuva Space is the community for you 🪐✨

As an employer, we prioritize the well-being of our employees, both physically and mentally. Our health care benefits are comprehensive, including dental benefits and short-term psychotherapy. We offer an annual sports, culture and transport benefit. And our team members regularly meet up for after-work activities 🧘🏽

If you do not live in Finland but wish to, we can offer assistance in the migration process and support with learning the Finnish language and culture 🇫🇮

In addition, you will be part of a dynamic, fun, and highly skilled team! Our diverse team of international colleagues, with varying cultures, shares a passion for deep tech and making our Earth more sustainable. And we believe Finnish 'sisu' is a must-have mindset to overcome any challenges that come our way ❄️ ☃️

Contribute to projects that make a critical impact on industries worldwide and embark on a career journey that is both challenging and rewarding! 🧑‍🚀

In Finnish manner, we will begin reviewing applications once the end-of-year holidays have concluded. The application period will close 12.1.2026.

Happy holidays! ❤️