CX Associate
JustPark
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.
We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality.
ParkHub revolutionized event parking in the US., optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.
Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.
About the role
You’ll provide a first-class Customer Experience to our drivers and space owners by supporting our external teams in South Africa, solving problems through product research, and building relationships with our community of space owners. This is a really exciting opportunity for someone early in their careers as this role is a unique blend of customer support and product research. You’ll also have great exposure to our Customer Support, Product and Client Operations Teams to learn more about the wider business and equip you with great transferable skills.
Responsibilities
- Creating and maintaining a professional relationship with our highest earning Space Owners (68 space owners)
- Picking up harder-to-handle queries from our Customer Support Teams based in South Africa, showing our Drivers and Space Owners some extra TLC
- Assisting with the operational tasks for the experience we provide to Space Owners like withdrawal checks, listing and photo approvals
- Working alongside our Marketing team to provide comms for anything that could impact our Customer Experience such as events and cancellations
- Prior Customer Service experience is preferred but not a deal-breaker if you don’t have any. We’re looking for hungry-to-learn individuals with the right attitude and work ethic to learn on the job
- Exceptional communication skills, both written and spoken
- Strong attention-to-detail to make sure all of our customers' needs are handled efficiently
- Strong organisational and prioritisation skills to be able to to handle multiple projects and tasks at once
- Strong team player with excellent collaboration skills who thrives in a supportive, fast-paced environment
- Investment in YOU and your wellbeing: competitive healthcare package & other wellness offerings!
- Simplifying journeys so you can breathe easier: a range of travel related benefits for you to take advantage of such such as parking credit and much more!
- Recharge your batteries: lunches, snacks, drinks & other sustenance provided for you in the office & a generous holiday policy. Watch our video from our UK office with Julie (our very own chef and longest-standing employee)
- We look out for your family: enhanced parental leave offerings and childcare benefits
- Look after the pennies!: 401k/pension offerings & referral schemes to continue growing our team
- Success is best when it's shared!: regular social activities and opportunities to spend time with your colleagues outside of work on us!
Our Interview Process
- First-stage - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience
- Second-stage - 45-minute virtual video interview via Google Meet with the Hiring Manager to get a deeper understanding of your appetite for the role, your skills and experience
- Final stage - A 1 hour final interview in our lovely office in Camden (or virtually if necessary) with the wider team covering any final interview-type behavioural and cultural questions
