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Service Desk Technician

Ispace Technologies

Ispace Technologies

Software Engineering
Englewood, CO, USA
Posted on Wednesday, September 13, 2023
ispace, is a global lunar resource development company with the vision, “Expand our Planet. Expand our Future.” specializing in designing and building lunar landers and rovers. ispace aims to extend the sphere of human life into space and create a sustainable world by providing high-frequency, low-cost transportation services to the Moon. The company has offices in Japan, Luxembourg, and the United States and is growing rapidly. ispace Technologies U.S., based in Englewood, Colorado, focuses on high-capacity payload lunar landers.
With locations in the U.S., Japan, and Europe, ispace is positioned to be a global leader in the exploration and development of the moon. Let's go to the moon together! Our team is growing, and we are actively looking for great people to join the ispace mission.
ispace Technologies U.S., Inc. is looking for an experienced and proficient Service Desk Technician to join the team!

Key Responsibilities

  • Provide quick and effective assistance with information technology systems.
  • Guide customers remotely and in person through systems configuration, troubleshooting and maintenance.
  • Listen attentively to customers’ questions and offer optimal solutions.
  • Prioritize customer satisfaction in all communications, directing unresolved issues to next tier personnel.
  • Work with system administrators and department leadership to provide customers with superior service.
  • Respond to tech inquiries via email, through online chats, over the phone, or in person.
  • Inform customers about IT products and services.
  • Walk customers step by step through the problem-solving process.

Required Skills/Experience

  • Associate's or Technical Degree preferred; 2 or more year's experience in a like role.
  • Proficiency with Microsoft Windows, Microsoft 365 product lines
  • Detailed oriented, in order to keep detailed notes in incidents/tickets.
  • Hands on experience with diagnosing and resolving basic technical issues.
  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
  • The ability to break down technological processes and deliver clear, step-by-step instructions.
  • Strong verbal and written communication and interpersonal skills
  • Commitment to providing exceptional customer service.

Additional Experience

  • Proficiency with Jira Service Desk
  • Understanding of ITIL Service Desk Framework
  • Basic understanding of Microsoft ADFS
  • Basic understanding of Azure Active Directory
  • Microsoft Technology Associate a plus, but not required.

Compensation and Benefits

  • Competitive hourly rate starting at $25+/hour
  • Equity/Stock options
  • Medical/vision/dental health benefits (Some 100% company paid options available for employee only)
  • Hybrid work schedule
  • Company-paid public transportation on RTD buses and light rail (RTD EcoPass)
  • Paid vacation (18 days), Sick days (6 days), Holidays (11 paid holidays)
  • 401(k)
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
ispace is an Equal Opportunity Employer; employment with ispace is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Eligible candidates must be willing to undergo and successfully complete a criminal background screening prior to hire.
ispace Technologies, US, Inc. is a drug-free workplace.
ispace Technologies, US, Inc. participates in the E-Verify program.