Job Locations US-AZ-Tempe

Job ID 2024-4006

Category

Engineering

Worker Category

Regular Full-Time[F]

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We’re Looking For:

Iridium is seeking a Senior Manager of Network Operations Engineering who is looking to take an exciting next step in their Engineering career. The Senior Manager of Network Operations Engineering will be responsible for managing multiple activities and projects, including those with cross-functional teams, to support, maintain, and enhance existing Iridium Gateway core and non-core telecom architecture and service sub-systems. In this position, you will play a key role in the design, testing, deployment and second level support of new systems and applications in response to Iridium business and marketing requirements. If you are enthusiastic about the possibility of leading and mentoring a team of talented Engineers, then we’d like to get to know you.

What You’ll Do:

• Foster and develop a highly effective team of Engineers, where accountability and clear communication is demonstrated daily
• Mentor and train your team by performing regular check-ins, discussing career growth opportunities, giving constructive feedback, and managing conflict when necessary
• Collaborate with project managers, project subject matter experts, project business developers, and others, as necessary
• Actively engage in new product designs or product modifications, review documentation and provide feedback to ensure deliverables meet operational requirements
• Oversee the introduction of new products and/or new networks elements in terms of documentation, operation training material, deployment requirements and planning with the responsible parties/vendors
• Work closely with the Operations team to readily identify and resolve operations issues, improve maintenance procedures, add automated recovery methods where possibleand improve troubleshooting processes
• Be responsible for managing operational issues, from detection to resolution to deployment, with responsible parties/vendors
• Manage Operations, Administration & Management (OAM) support contracts with vendors
• Participate in the administration and maintenance of the remote monitoring and management system, including updating agent scripts, responding to alerts, , and performing periodic system performance assurance reviews
• Serve as an escalation point for supporting, investigating, and resolving tier 2 customer tickets
• Communicate with customers as required; especially as it relates to incident progress and providing notifications of impending changes and/or agreed outages, etc.
• Create and maintain maintenance documents for all Gateway network element systems and network infrastructure
• Work closely with the Independent Verification & Validation (IV&V) team to ensure products have been tested thoroughly
• Delegate and distribute as appropriate any tasks and responsibilities to team members

What You’ll Need to Succeed:

• Bachelor’s degree in Engineering, Computer Science, or related field, OR equivalent relevant experience in lieu of degree
• 10+ years’ experience in Network Engineering or Network Operations
• Previous management experience required
• Capable of being a strong motivator and source of direction for your team and role modelling commitment to your team’s goals
• Have a people-oriented mentality and be able to build meaningful relationships with senior leadership on your team and in other departments
• Excellent communication skills, with the ability to convey products, deliverables, analyses, and/or issues clearly and confidently, and recognize and adapt to different communication techniques
• Be able to analyze and understand a situation or problem and think critically to make decisions, come up with and evaluate unique solutions, and see those solutions through to completion
• Be independent and self-motivated and demonstrate a high degree of creativity, flexibility, and resourcefulness
• Have a strong sense of urgency in driving projects to completion and be motivated to achieve outcomes and results
• Can thrive in a dynamic environment and efficiently manage multiple or complex projects while continuously looking for new and enhanced ways of doing things

Things That Would be Great if You Brought to the Table:

• Experience with any of the following technologies: IP networks, GSM, telecom, real-time systems, Oracle, MySQL, Shareplex

We’ll also need you to:

• Be on call for after-hours calls in case of major network wide issues; manage issue resolution steps
• Be able to travel up to 20%
• Be a U.S. Citizen

Work Environment:

This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For in person meetings, this position will need to be able stand, walk within the office and climb stairs on occasion.

Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.

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