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Main Roles & Responsibilities:

• Perform Intellian assigned duties onboard, on-site and/or field Support of Intellian’s products in a global environment.
• Be able to perform installation and operation of Intellian products efficiently and effectively.
• Understand operation of all Intellian product and be able to troubleshoot and diagnose failures on terminals equipped with Intellian products and/or services.
• Work individually without support if in a remote location with correct tools and approved spares as required for job responsibilities.
• Provide onsite support for Intellian ECBU and Maritime business partners globally.
• Solid computing and reporting skills for maintaining data within Intellian CRM (Salesforce), as well as document handling on google drive or Microsoft office suite.
• Provide technical guidance to internal and external stakeholders for Intellian technical support organization.
• Ability to travel at very short notice anywhere globally.
• Maintain high standard of professionalism, workmanship and cleanliness on customer site.
• Adhere to all safety regulations, perform risk assessment and maintain required PPE.
• Work with teams of both internal staff, subcontractors, dealers and customers.
• Be self-sufficient if need be with travel plans, accommodation and attendance when unable to contact coordination or manager.
• Clear, concise daily reporting to internal and external stakeholders.
• Control expenditure when travelling on behalf of the company.
• Completing and providing RMA forms with stock returns or inventory adjustments.
• PUP, Case, TCN and Work Order; Creation, updates and completion within salesforce.
• Maintain good working relationships with all colleagues and staff with the ability to assist Working with all teams and staff to assist where resource is needed.
• Strong communication skills for liaising with HQ TS in Korea, as well as regional offices in EMEA and APAC.