Your space-enabled career begins here

Company Description

About Us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Job Description

What you'll Do

Our customers rely on Viasat products and services to connect and remain connected to their world wherever they are, at times in hazardous and life-threatening situations. We provide a global network that our customers depend on, and in Viasat Network Operations, our aim is to ensure reliable and robust operation of those vital services so that our customers never question that reliance.

You have a self-driven passion to understand how things work and how they can be improved. You are passionate about technology, its applications, and how it can contribute positively to society both today and into the future. You read, study, and continuously develop your skills, cultivating innovative ideas, and you communicate those concepts effectively, in a way that inspires others to embrace and follow your vision.

The main task of the NCC Controller is to keep Viasat service availability as high as possible. This is done by actively monitoring network and system performance and acting in case of any degradation or outage. Viasat services includes maritime distress systems and global IP backbone networks. The NCC Controller initiates, coordinates, logs and reports all restoration activities.

The day-to-day

• Monitor system performances, initiate and coordinate recovery activities in case of a hazardous condition, service degradation or outage.
• Monitor the progress of any distress traffic in the network and ensure delivery to Maritime Rescue and Coordination Centres (MRCC).
• Monitor for security threats in various IP-networks and perform first line analyses.
• Analyse system log files, perform regular checks on systems and services to ensure its reliability.
• Report any planned and unplanned activities to internal and external parties.
• Provide 2nd line technical customer support.
• Deliver performance reports to management.
• Provide accurate shift handovers.
• Maintain log book for all NCC activities.
• Keep monitoring tools, processes and procedures up-to-date.
• Assist engineers with installation and configuration activities.

Qualifications

What you'll Need

• Technical education in electronics, telecommunication or IT from a technical college (Dutch MBO+/HBO)
• Strong verbal and written communication skills in English.
• CCNA Routing and Switching certificate is mandatory.
• Knowledge of Satellite and GSM Telecom technologies.
• Able to analyse and prioritise under stressful conditions.
• Structured, analytical and efficient in problem solving.
• High focus on Viasat internal and external customers.
• Good interpersonal skills to work in a team.
• Excellent reporting skills.

What Will Help You On The Job

• Knowledge of Viasat Services.
• Good knowledge of ITIL
• Experience with Operating Systems (Windows, Linux, Unix, VMS).
• Experience with network monitoring tools.
• Experience in providing training

Special Labour conditions

The NCC controller:

• Works in a 24x7 shift roster, 37 hours on average a week.
• Has a highly confidential approach to operational information.

Additional Information

You must be eligible to work in this location advertised.

EEO statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.