Your space-enabled career begins here

Key Responsibilities

• Drive analytics for Customer Support decision-making, including routing, escalation, self-help, and automation scenarios, in collaboration with other analysts
• Design and validate automation and routing logic, using A/B testing and controlled rollouts where applicable
• Lead complex analytical research to improve request handling, classification, and resolution flows
• Perform post-launch analysis and incident investigations to assess operational impact and identify root causes
• Contribute to the definition and evolution of core support metrics, analytical entities, dashboards, and BI reporting
• Work closely with Product, Support Operations, Trust & Safety, Engineering, and BI teams as a senior analytical partner

Skills, Knowledge and Expertise

• 3+ years of experience as a Product Analyst, Data Analyst, or in a similar analytical role
• Strong product analytics mindset with the ability to independently structure ambiguous problems and prioritize high-impact initiatives
• Advanced SQL skills and hands-on experience working with large-scale datasets
• Strong practical experience using Python for data analysis, including complex data transformations, exploratory analysis, and metric computation
• Solid understanding of product funnels, onboarding flows, and user decision-making scenarios
• Experience designing and analyzing experiments (A/B testing, scenario comparison)
• Proficiency with BI and visualization tools (e.g., Tableau, Looker, Redash)
• Strong communication skills with the ability to clearly explain insights to both technical and non-technical stakeholders
  
  

Conditions

• Stable salary, official employment
• Health insurance
• Hybrid work mode and flexible schedule
• Access to professional counseling services, including psychological, financial, and legal support
• Discount club membership
• Diverse internal training programs
• Partially or fully paid additional training courses
• All necessary work equipment