Customer Support Specialist
inDriver
Customer Service
Indonesia
Posted on Dec 4, 2025
Responsibilities
- Handle multiple conversations (chats/calls/emails) simultaneously with customers.
- Respond to customer inquiries in a timely and professional manner.
- To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.
- Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- Collaborate with team members and other departments to ensure consistent and high quality customer service.
- To exceed customers expectations in terms of customer service and accurate information.
Qualifications
- Digital literacy
- Data entry and writing skills
- Knowledge of Google products (Google Sheets, Google Docs)
- Understanding of E-Hailing products, services, travel and courier platforms
- Strong verbal and written communication skills
- Native-level proficiency in the local supported language
- Typing speed: minimum 100 WPM
- Experience with Customer Service CRMs (Salesforce / Zendesk / Zoho)
