Senior System Analyst
inDriver
IT
Paphos, Cyprus
Posted on Sep 16, 2025
Responsibilities
- Analyse and improve support processes (driver verification, 1st line, incident management)
- Collect and document requirements, translate them into system specs and user stories
- Design and optimize automation flows, SLAs, and escalation rules
- Work with engineers, product managers, and support teams to deliver effective solutions
- Track KPIs and ensure automation delivers measurable impact
Qualifications
- 3 years as Business/System Analyst or similar
- Experience with support or incident management systems
- Strong process mapping, requirement analysis, and documentation skills
- Good technical understanding of integrations (APIs, workflows)
- Strong communication and stakeholder management
Conditions & Benefits
- Stable salary, official employment
- Health insurance
- Hybrid work mode and flexbile schedule
- Relocation package offered for candidates from other regions
- Access to professional counseling services including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
