Driver Operations Specialist
inDriver
Operations
Mexico
Posted on Apr 3, 2025
Driver Operations Specialist
, Mexico
We are expanding our Ride-Hailing Department and we're looking for a Driver Operations Specialist to be responsible for managing our driver operations process in their given region.
Responsibilities
- Driver Acquisition and Onboarding Develop and execute strategies to attract new drivers through offline channels.
- Oversee the onboarding process, ensuring a seamless and efficient experience for new drivers.
- Work closely with marketing and acquisition teams to optimize recruitment campaigns.
Driver Engagement and Retention Implement initiatives to improve driver engagement and satisfaction. - Monitor key performance indicators KPIs related to driver activity and retention.
- Conduct driver feedback sessions to address concerns and improve overall experience.
- Ensure teams are meeting targets for driver acquisition and activation.
- Optimize field team performance through coaching, goal setting, and performance tracking.
- Performance Monitoring and Data Analysis Track driver supply, activation rates, and overall marketplace health.
- Analyze data to identify trends, challenges, and areas for improvement.
- Compliance and Quality Control Ensure that all drivers meet the platform s quality and compliance standards.
- Oversee background checks, document verification, and driver training processes.
Qualifications
- Education and Experience: Bachelor s degree in Business Administration, Operations Management, Industrial Engineer or a related field.
- 3+ years of experience in operations, sales, or field team management, preferably in ride hailing or delivery.
- Strong leadership and people management skills.
- Ability to work with data and analytics tools to drive decision making.
- Problem solving mindset with a proactive approach.
- Ability to work in a fast paced, dynamic environment.
- Familiarity with ride hailing operations, driver engagement strategies, and marketplace dynamics.
- Experience in managing both online and offline driver acquisition strategies.
- Fluency in English
- SQL and Excel
