3226BR

Canada

Job Description

When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented – that’s Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, survey and measurement.

SUMMARY
The role primarily focuses on working 2nd Level Survey support cases for the Survey line of Leica Geosystems products (Captivate/Infinity and related software & Services). Support cases are resolved by direct customer contact through various channels including telephone, email, remote sessions, and in-person visits. A crucial part of case management is liaising with both the US/CA Central and the Global Business Unit Support Teams when handling elevated support cases. The position also entails providing software and hardware training to customers, direct sales teams, and indirect sales channels, which may be delivered through in-person classroom style sessions or online. The individual is also responsible for developing online learning materials, support materials, and knowledgebase articles. Finally, the role requires occasional site visits to strategic customers to serve as a technical resource for the local Direct/Indirect Sales Teams.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides technical support for customers and sales representatives over the phone, internet and via e-mail, for total stations, GNSS, controllers and related software sold by the Survey Segment team.

• Provides support and training services including field training, system integration, and software installation at customer sites.

• Develops and delivers technical training aids and formal courses.

• Log all support requests into support incident database. Act as the support incident owner, escalate support requests as appropriate, and ensure the support request is resolved and the incident is closed.

• Assists with trade shows and exhibitions, as and when needed

• Conduct field tests and analyse results related to the performance and behaviour of the equipment under different working conditions.

• Provide input to Manager on a regular basis with respect to product performance, product testing, competitive products and product/marketing needs and requirements.

• Maintains a training schedule and ensure resources are deployed as needed in support of those customers training request, if not self-performed.

• Assists Sales Representatives in developing and sales for Leica products, providing pre and post sales technical support and expertise.

Desired Skills

EDUCATION and/or EXPERIENCE
Bachelor's degree in geodesy or surveying plus a minimum of two years related experience in the use of Leica Total Stations and Leica GNSS in survey and construction related applications is essential. Knowledge of the integration of regular Survey data with Imagery and Point Cloud data, as well as processing workflows and the generation of deliverables within various 3D modeling & CAD s/w packages is desirable.

CERTIFICATES, LICENSES, REGISTRATIONS
Registered Land Surveyors License preferred but not required. Any additional survey certifications a plus.

TRAVEL REQUIREMENTS
Approximately 20%. This could be as high as 50% during initial training period.

COMPUTER SKILLS:
Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint and Access. Basic understanding of Surveying, GPS, and modeling & CAD software. Ability to quickly master and explain any software.

In addition to competitive compensation and an engaging and collaborative business culture, Leica Geosystems offers a comprehensive package of benefits including Paid Time Off, 401k matching up to 6% of compensation, Medical, Dental, Vision, Healthcare FSA & HSA and no cost Life Insurance.
Other insurance options including accident, critical illness, hospital care, accidental D&D and short & long-term disability are available at reduced/negotiated costs. We also offer tuition reimbursement, commuter benefits, pre-paid legal counsel, low-cost identity protection and Employee & Family Assistance Program.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.

At Hexagon, we believe that diversity of thought, background, and experience makes us stronger. Our people’s passion, creativity, and dedication drive our success, and we strive to be the place where talented individuals want to grow and do their best work. At Hexagon Geosystems, our energy and engagement are reflected in our commitment to innovation, integrity, and excellence. Here, you will find opportunities to develop professionally, take on new challenges, and be part of a collaborative culture that values both independent thinking and teamwork.

Job Family

Technical Service & Support

Employment Type

Technical

City

Remote