3219BR

United States

Job Description

Reason and Purpose (overall contribution to the company’s objectives)
• Ensures quality on-boarding of new customers as well as existing customers with new products
• Supports customers through specialized technical or scientific knowledge/product applications
• Maintaining an ongoing relationship with selected customers
• Demonstrate a high level of technical product knowledge and process knowledge
• Perform on-site and/or on-line customer trainings for sensor customers and internal production

Main Tasks / Process responsibility for operational activities in one’s own area
• Identify potential customers and begin the Sales process for MultiMapper and AirPro
• Analyze customer aircraft for installation and prepare recommendations
• Provide technical sales assistance for the MultiMapper and AirPro products to the rest of the sales team.
• Advise on the recommended modes of operating Airborne sensors and software
• Installation of new systems on-site with the customer
• Conduct on-site training of both new and existing customers
• Communicate product quality findings with Support, Product Management, and R&D
• Communicate feature requests and improvement ideas with Product Management

Responsibilities
• Responsible for the correct and timely completion of tasks in own area of activity
• Ensure that department-specific processes are optimally supported and improved
• Responsible for correct instructions and information as well as a correct, timely flow of information; internally as well as externally, nationally, and internationally

Competences
• Independent, goal-oriented communication with all internal and external stakeholders
• Independent decisions and measures to ensure compliance with legal requirements and any safety regulations
• Independent decisions and measures to achieve the defined goals

Desired Skills

Professional and Personal Requirements
• Bachelor’s degree or higher in related fields such as Photogrammetry/Remote Sensing, GIS, Geo-Science, and Geomatics. Or, relevant industry experience combined with other degrees such as Computer Science, Engineering, or Photography.
• Strong background in some or all: Airborne camera systems, LiDAR technology and data handling
• Flight Operations experience and knowledge desired
• Profound knowledge in some or all: imaging science, photogrammetry, orthophotography, cartography, geodesy
• Professional experience in failure analysis and investigation of complex technical systems (previous experience as support engineer or technical sales rep desired)
• Keen to travel, often last minute and sometimes intensively to customer locations worldwide
• Eager to explore new technologies in an effort to expand or improve support capabilities
• Fluent in English, further language skills would be an advantage
• Customer- and team-oriented, proactive, structured and independent work attitude with high quality standards
• Loyal, team-oriented personality with high social competence and a healthy assertiveness
• Sense of responsibility and reliability
• Good organizational and coordination skills, analytical thinking
• Prior operations experience with Leica Geosystems sensors would be an advantage but not required

In addition to competitive compensation and an engaging and collaborative business culture, Hexagon offers a comprehensive package of benefits including Paid Time Off, 401k matching up to 6% of compensation, Medical, Dental, Vision, Healthcare FSA & HSA and no cost Life Insurance.
Other insurance options including accident, critical illness, hospital care, accidental D&D and short & long-term disability are available at reduced/negotiated costs. We also offer tuition reimbursement, commuter benefits, pre-paid legal counsel, low-cost identity protection and Employee & Family Assistance Program.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.

At Hexagon, we believe that diversity of thought, background, and experience makes us stronger. Our people’s passion, creativity, and dedication drive our success, and we strive to be the place where talented individuals want to grow and do their best work. At Hexagon Geosystems, our energy and engagement are reflected in our commitment to innovation, integrity, and excellence. Here, you will find opportunities to develop professionally, take on new challenges, and be part of a collaborative culture that values both independent thinking and teamwork.

Job Family

Technical Service & Support

Employment Type

Professional

City

Remote