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Central Customer Support Specialist - Scanning & Reality Capture

Hexagon

Hexagon

Customer Service
United States
Posted on Jan 17, 2026

3198BR

Central Customer Support Specialist - Scanning & Reality Capture

United States

Job Description

When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented – that’s Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, survey and measurement.

We are looking for a Central Customer Support Specialist to assist our customers with technical problems when using our Scanning & Reality Capture products and services. In this Central Customer Support Specialist role you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Regional headquarters are located in Atlanta, but the position can be remote from anywhere in the US or Canada.



WHAT YOU GET TO DO:

  • Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture & Scanning products or services.
  • Identify customers’ needs, clarify information, research issue and provide solutions.
  • Guide customers to available digital documentation to resolve customers technical issues.
  • Detailed documentation of call conversations in our CRM database.
  • Identify and prioritize documentation needs to supplement existing knowledgebase articles.
  • Create short screen capture videos and documents for self-help support on our knowledgebase.

Desired Skills

OUR IDEAL CANDIDATE:

  • Experience using and supporting Leica Scanning & Reality Capture products
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to set priorities and manage time effectively
  • Meet personal/team qualitative and quantitative targets
  • Manage frequent inbound and outbound calls in a timely manner
  • Knowledge of computer software and office systems
  • Dedication to customer satisfaction
  • Ability to work with little supervision and track multiple processes
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Excellent communication and interpersonal skills
  • A Bachelor’s degree, and/or degree from a vocational or technical school
  • Energetic, self-motivated, and able to prioritize workload
  • Ability to work in established team environment
Beneficial experience
  • Reality Capture & Scanning experience including construction layout, surveying & AutoCAD
  • Previous experience in a customer support role
  • Familiarity with CRM systems and practices
Leica Geosystems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

Job Family

Technical Service & Support

Employment Type

Professional

City

Remote

See more open positions at Hexagon
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