Global Hardware Reliability Engineer
Hexagon
The Company:
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:
The purpose of the Global Hardware Reliability Engineer role is to work with Product Development Hardware Engineers and Regional Hardware Repair facilities to ensure the efficiency and optimal performance of Hexagon hardware solutions across all of Hexagon’s solution portfolios. The Global Hardware Reliability Engineer will deliver competency training on the hardware support, testing, deployment, and repair of Hexagon’s solutions to regional representatives across the globe with the intent of ensuring the success, efficiency, and scalability of Hexagon solutions.
Major Areas of Responsibility:
· Acquire and maintain expert knowledge of Hexagon’s Hardware solutions across all solution portfolios (Operations, Safety, Underground, and Autonomous).
· Be the channel between Product Development Hardware teams and Regional Hardware Support & Maintenance teams responsible for collecting information from the regions and communicating the data to development. In addition, gathering information regarding solutions from Product Development and communicating the information to the regions.
· Tier 2 Technical & Deployment Support
o Provide second-level support to regional Services and Support teams addressing the support and deployment of Hexagon hardware solutions.
o Knowledgeable of the installation, configuration, maintenance, and operation of Hexagon solutions
o Assist regions with the delivery and training of solutions for first in region or new hardware solution deployments.
o Address and resolve hardware issues escalated to the Global Support Team
· Regional Training of Service & Support Teams
o Knowledge sharing and training of regional support deployment and repair technicians/engineers regarding product functionality, new features, and new releases including the installation, configuration, maintenance, and operation of the solution
o Assist and train regions with the repair, deployment, support, and usage of Hexagon hardware solutions
o Train regional teams so that they are capable of training their customers
· Technical Validation and Documentation
o Collaborate with Product Development and New Product Introduction in the technical validation of new hardware updates and releases
o Assist in the organization and execution of test, maintenance, and repair plans both internally and with the regions in the field
o Update technical documentation (installation, maintenance, troubleshooting, etc.) for the product as needed.
· Collaborate with Customer Success Efforts
o Collaborate with customer success teams, product teams, and other teams as needed providing technical expertise in the scope and usage of Hexagon’s hardware solutions.
o Meet key performance indicators as defined by the Management Team
o Other duties, as assigned
Knowledge and Experience - Required:
· Associate (2-year) Degree in technology, engineering technology, or a related field
· Experience in the testing troubleshooting, diagnosis, and repair of hardware components built for rugged environments.
· Minimum of 5 years’ experience working with technology (GPS, communication, and/or radio transmission)
· Minimum of 5 years’ experience working in a workshop with the ability to work in the field if required.
· Fluency in English.
· Exceptional interpersonal skills and the ability to work within diverse and dynamic environments.
· Ability to coach and passion to see others achieve their full potential.
· Microsoft Office package – intermediate.
· High levels of written, oral and electronic communication skills.
· High level of planning, organizational and self-management skills
Knowledge and Experience - Desired:
· Bachelor (4-year) Degree in technology, engineering technology, or a related field
· Bilingual (English, Spanish and/or Portuguese)
· Previous experience working with remote teams
· Minimum of 10 years’ experience in similar role
· Ability to obtain a driver’s license
· Ability to pass background, police check, drug and alcohol screening, and full mine site medical.
Travel:
- 25% - international and domestic
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
