Global Technical Specialist
Hexagon
** Position is open to someone sitting in North America or South America Time Zones
The Company:
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:
The Product Specialist for Safety is a key role in the Material Movement Business unit technical support team. The purpose of the position is to acquire and provide subject matter expertise for the products of the portfolio, troubleshoot and resolve escalated customer technical issues from regional service and support teams, provide training/upskilling of regional resources, help in high value project delivery, and to collaborate in strategic customer success efforts.
Major Areas of Responsibility:
•Acquire and Maintain Expert Knowledge:
- Become an expert in the Material Movement safety line of products
- Continuously update and deepen your understanding of these products
•Upskill Regional Services and Support Resources:
- Collaborate with regional Services and Support (S&S) teams
- Assist them in the deployment, support, and usage of Safety products
- Share your expertise to enhance their capabilities
•Technical Validation and Documentation:
- Work closely with Product Managers and Product Development
- Participate in the technical validation of new product releases
- Organize and execute test plans, both internally and in the field
- Update and maintain technical documentation for the product
- Provide the applicability and usability feedback to PD and PM before product release
•Testing and Quality Assurance:
- Conduct internal testing, field trials, and User Acceptance Tests (UATs).
- Ensure the quality and reliability of Safety products
- Design and create content for demonstrations
•Tier 2 Support:
- Provide second-level support to regional S&S teams
- Address and resolve issues reported for Safety products
Knowledge and Experience - Required:
- Bachelor or Computer, Electrical, Mining or relevant Engineering Discipline
- 3+ year Linux experience and knowledge
- Ability to support applications, reports and processes
- Excellent analytical and problem solving skills
- Ability to contribute both independently and as part of a team
- Excellent listening, communication, interpersonal and presentation skills
- Fluent in English (written and spoken), Spanish or other languages beneficial
- Self-managed, able to work in fast-paced and changing environments with a hands-on attitude
- Field Work, Customer Support or Relevant experience required.
Knowledge and Experience - Desired:
- Experience in Mining highly desirable
- SQL And Database Knowledge and Skills highly desirable
- Knowledge of scripting in Powershell, Bash, or Python
- Bilingual skills
Travel:
- Regional & International Travel availability – expected at 10% to 30% (no more than 2 weeks at a time)
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
