Your space-enabled career begins here

Committed and with passion for precision we create digital reality solutions combining sensor, software, and autonomous technologies to empower a sustainable future.

For the first time, our expertise in digitizing the real world has been applied to one of the most complex landscapes in nature, the human face.

Follow https://aurareality.com/ for updates about how advanced reality technology is revolutionizing the aesthetics industry. Aura, part of Hexagon, is changing the face of aesthetics with AI-enabled, data-driven solutions. With a single-capture 3D digital twin, its technology will provide practitioners with visual insights and analysis to guide a patient's aesthetic journey.

As an Customer Support Expert, you will support our new Aura 3D Imaging System for the aesthetic industry

Customer Support Expert (f/m/d)

Heerbrugg

50-100%

This appeals to you:

• Be responsible for customer support and lead them to success
• Build and shape the customer support processes
• Represent Aura toward customer and distributors and organise trainings
• Direct contract with customers, distributors on HW & Software requests and large group of people from various parts of the company. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Inform and train customers and distributors about new features and functionalities
• Represent Aura on exhibitions

This is you:

• You have 2 -3 years of experience as a Customer Support Specialist or similar Customer Support role
• You love High-Tech HW and SW solutions
• You put the client needs first and have a healthy dose of empathy to fully understand their needs.
• Multilingual (Fluent English + additional languages)
• Strong communication written and oral

We offer you:

• Flexible annual working hours based on a 40-hour week, with 100% employment
• Vacation entitlement: 25 days from the age of 20, 27 days from the age of 40 and 30 days from the age of 50
• Hybrid Working model
• Generous bonus system and extra-mandatory pension fund contributions
• Individual training opportunities (internal and external)
• Relocation service
• Various Discounts (Health, Car, Entertainment and much more)
• Employee Events
• Flat hierarchy structure
• Warm and international corporate culture based on respect and cooperation

About us:

Hexagon is a leading provider of digital reality solutions and employs more than 24,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts driving the future of Hexagon. You will use and develop your skills in our highly innovative and diverse environment.

Flexible working models allow you to ideally combine work and private interests.

Contact

If you have any questions, please do not hesitate to contact David Rank, Talent Acquisition Specialist.