We determine fair compensation for each position by considering market rates, qualifications, experience, and location.

This job posting reflects a salary range based on different levels within the position, which are primarily determined by location. Your interview performance will help us determine your base salary offer within this range.

Keep in mind that salary is just one piece of Hayden's total compensation package. We also offer equity and a company-wide bonus plan. Additional benefits are shared as part of this job posting.

Benefits and Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• 401(k) with 3% company matching

• Unlimited PTO

• Daily catered lunches in our San Francisco office

At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential.

Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.

About Us

At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.

From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.

About the Role

Hayden AI is seeking a Director of Service Delivery to lead and scale our service delivery operations as we support rapid growth across public-sector transit and mobility programs. This role is responsible for ensuring high-quality, timely, and cost-effective delivery of route annotation, QA, data processing, and related program management functions that underpin our core products and customer commitments.

Reporting directly to the SVP, Global Operations, this leader will own execution across both internal teams and external subcontractors, driving operational excellence, accountability, and continuous improvement at scale.

Responsibilities:

Service Delivery & Operations Leadership

• Own end-to-end service delivery for Route Annotation, QA, data processing, and supporting program management functions.

• Translate strategic objectives into executable operating plans, KPIs, and delivery commitments.

• Ensure delivery outcomes meet quality, cost, and timeline expectations for customers and internal stakeholders.

Team & Vendor Management

• Lead, develop, and scale high-performing internal teams across service delivery functions.

• Manage and optimize the performance of multiple subcontractors and third-party vendors, ensuring results are delivered through clear SLAs, metrics, and accountability.

• Balance hands-on leadership with delegation, enabling teams and partners to execute effectively.

Quality & Continuous Improvement

• Establish and maintain quality standards across annotation, QA, and data processing workflows.

• Apply Lean Six Sigma principles to identify inefficiencies, reduce variation, and improve throughput, quality, and cost.

• Drive root-cause analysis and corrective actions for delivery or quality issues.

Program & Stakeholder Management

• Partner closely with Product, Engineering, Quality, Field Operations, and Customer teams to ensure alignment and smooth handoffs.

• Communicate clearly and proactively with executive leadership on performance, risks, and improvement initiatives.

• Lead complex, cross-functional programs that require coordination across teams, vendors, and geographies.

Scaling & Operational Maturity

• Design and evolve scalable service delivery models, processes, and governance as the business grows.

• Build repeatable operating rhythms, dashboards, and management cadences.

• Support future growth by improving predictability, resilience, and cost efficiency of service delivery operations.

Required Qualifications:

• Bachelor’s degree in Business Administration, Engineering, Operations Management, Computer Science, or a related field (or equivalent practical experience).

• 10+ years of experience in service delivery, operations, or program management roles within technology, data, or services organizations.

• Proven experience leading teams while also delivering results through multiple subcontractors or external partners.

• Strong operational rigor with the ability to manage complex, multi-threaded delivery environments.

• Excellent executive communication skills, with comfort operating at both strategic and tactical levels.

• Position requires up to 10% travel.

Preferred Qualifications:

• Lean Six Sigma Green Belt or Black Belt certification.

• Experience scaling operations in a high-growth or startup environment.

• Familiarity with public-sector or enterprise customers is a plus.

Compensation Range: $158,612 - $206,195