Director, Product Management (Customer Experience)
Grubhub
About The Opportunity
At Grubhub, we believe food is more than just fuel—it’s an experience. As the Director of Product {Customer Experience} you will own the end-to-end "Diner Journey" within our mobile apps. We operate at a massive scale, but we move with the agility of a startup.
You will have direct responsibility for oversight and thought leadership of multiple product managers dedicated to everything from landing experience and menu intelligence to the final checkout click. You will work closely with cross functional teams including engineering, marketing, data analytics, and design to develop and implement strategies to drive our business objectives.
Your mission: Transform the way millions of people interact with our platform by building an app experience that is as reliable as it is inspiring. We want a visionary who is excited to tackle the complexity of real-time logistics and the psychological drivers behind how people order food.
The Impact You Will Make
Help lead and set the company's strategic direction, defining and articulating new opportunities in close concert with executive leadership
Create the vision and articulate the short and long term product strategy for your product team, ensuring alignment with the overall product roadmap
Establish key performance metrics across all platforms, develop long term strategies and products to improve them
Own the consumer experience product and optimization strategies, ensuring delivery against key performance metrics
Recruit, develop, train, and motivate high-achieving product managers based on Grubhub's company values
Work effectively with VP and C-level stakeholders, adapting communication style and approach based on audience
Execute strategy across teams to drive growth, partnering with Engineering, Marketing, Sales, and Operations
What You Bring To The Table
10+ years of experience in digital product management with at least 7 years building and managing teams
Bachelor's degree preferred; MBA is a plus but not required
0 to 1 product development experience: proven track record building products from scratch in ambiguous environments
Expertise in B2C marketplaces, E-commerce, or high-growth consumer tech
Ability to balance "big picture" strategy with the "pixel-perfect" details of a checkout flow
Startup experience and/or ability to thrive with changing priorities and ambiguity
Data Obsessed: Comfortable diving into SQL or visualization tools to understand why a specific cohort is dropping off in the cart
Executive collaboration with C-level stakeholders across functions, with clear communication that builds trust across hierarchies
Hands on leadership style: able to drive execution directly while building and scaling teams
Strong customer empathy with track record of building customer-centric products
Proven ability to influence without direct authority and communicate clearly across functions
Strong decision-making capabilities and proven ability to develop financial plans
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
New York: $232,000 per year.
Chicago: $209,000 per year.
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A Final Note
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.
