Sr Associate - Campus Ops
Grubhub
Why Work For Us
Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
About The Opportunity
The Program Manager is a crucial role in ensuring the seamless and efficient operation of Grubhub's innovative robot delivery service on university campuses. You will be at the forefront of this cutting-edge technology, responsible for the day-to-day coordination, maintenance, and support of our robot fleet. This role involves a blend of technical troubleshooting, logistical coordination, and direct interaction with both the robots and the campus community. You'll work closely with the Robot Delivery team to provide on-site assistance, proactively address any operational challenges, and contribute to the growth and success of this exciting initiative. Your primary focus will be to maximize robot uptime, optimize delivery efficiency, and ensure a positive experience for students and campus partners.
The Impact You Will Make:
Support robot program deployments in collaboration with Client Success, Sales, and SIO teams by coordinating timelines, aligning stakeholders, and tracking progress.
Assist in the development and refinement of implementation processes across campuses and delivery providers, with a focus on consistency, documentation, and efficiency.
Partner with cross-functional teams to intake, track, and prioritize product feedback related to robot delivery operations.
Coordinate beta testing efforts for new robot products in partnership with product and engineering teams, including scheduling, communication, and issue tracking.
Monitor key operational metrics in collaboration with providers to identify areas for improvement and support daily delivery efficiency.
Support Client Success Managers in evaluating and maintaining delivery operations, assisting with expansion opportunities and performance analysis.
Collaborate with a single provider to help plan and execute marketing initiatives across campuses.
Maintain documentation, training materials, and shared knowledge resources to promote information sharing and operational readiness.
Act as a point of contact for day-to-day communications with external delivery providers, escalating issues to senior team members as needed.
Support robot labor coordinators with scheduling, training logistics, and documentation to help ensure smooth daily operations.
Help collect and organize performance data for reporting and analysis, assisting in identifying trends or potential improvements.
Participate in the development of business cases or pilot proposals by gathering data, stakeholder input, and supporting materials.
Represent the New Verticals team in project meetings and support cross-functional collaboration by sharing updates and tracking action items.
Participate in process improvement discussions to suggest and help test workflow enhancements.
Assist with regular operational reviews and reporting to ensure compliance with standards and internal benchmarks.
Travel up to 10–15% to support deployments and special initiatives as needed.
What You Bring to the Table:
Bachelor’s degree or equivalent experience
1–2 years of relevant work experience in program coordination, client success, operations, or business support roles; experience in a startup or tech environment a plus
Demonstrated ability to manage multiple priorities, meet deadlines, and maintain strong attention to detail
Strong organizational, communication, and interpersonal skills with the ability to work well with internal and external stakeholders
Comfort working in a fast-paced, evolving environment with a collaborative mindset
Basic proficiency in Microsoft Excel or Google Sheets; familiarity with data visualization or project management tools (e.g., Tableau, Asana, Monday.com) a plus
Willingness to learn and grow within a cross-functional operations team
The base salary range for this position is below:
Colorado: $79,200
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks! (Do not add to International JDs)
Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
