Manager - Merchant Accounts
Grubhub
Why Work For Us
Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
As a Manager, Restaurant Success in the SMB Merchant Network, you'll oversee a team of Account Managers and Senior Account Managers and be assigned to a region. You will play a crucial role in leading and supporting a team of account managers to achieve strategic objectives and foster strong client relationships.
The Impact You Will Make:
Lead, mentor, and develop a team of account managers to ensure high performance, engagement, and career growth through coaching and ongoing feedback..
Foster a collaborative and supportive team environment that promotes excellence in client service and achievement of goals.
Model creative thinking and problem-solving for the team, providing guidance and support in developing unique solutions.
Monitor team performance, track progress against targets, and take proactive measures to address challenges and capitalize on opportunities.
Serve as a supplemental, and sometimes key, point of contact for high-profile clients, building and maintaining strong relationships based on trust, transparency, and effective communication.
Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to clients.
Provide insights and feedback from client interactions to inform product development, marketing strategies, and overall business initiatives.
Act as a liaison between account managers and other internal stakeholders to facilitate effective communication and problem resolution.
What You Bring to the Table:
Bachelor’s Degree or equivalent years of experience and High School degree/GED
6-8 years of relevant work Sales process experience, 3 years of management/leadership experience is preferred
Proficiency in CRM software and Microsoft Office suite.
Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.
Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights.
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.
As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location.
Tempe: $57,500- $86,500 ($104,500 - $156,500 OTE range)
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks! (Do not add to International JDs)
Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
