Account Manager - New Verticals
Grubhub
Why Work For Us
Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
The Impact You Will Make
The Account Manager, New Verticals, is the key contact for strategic Grubhub Marketplace New Verticals accounts. These accounts are new and exciting like convenience, grocery, retail, and ultra fast delivery models. You will be expected to develop successful client partnerships by overseeing day to day tasks while building the value of Grubhub.
Your goals will focus on the launch, retention, account maintenance, and revenue generation of group accounts. You’ll be charged with onboarding the brand and supporting a go-to-market strategy with key stakeholders, driving the technical integration, operation and launch deadlines. You will be communicating with restaurant partners on a regular basis, maintaining a high retention rate of your portfolio, as well as, exploring ways to grow each account on the Grubhub platform.
This role requires the keen ability to assess, triage, diagnose and prescribe solutions to support our new vertical partners in a variety of ad hoc scenarios. You are expected to work both as a collaborative team member and an autonomous and independently critical thinker when the situation calls.
Duties include, but are not limited to:
Serve as the main point of contact to New Verticals Accounts
Coordinate each phase of a successful rollout: all onboarding requirements, integration, implementation, training, and client side launch and post-launch
Collaborate with cross-functional teams (finance, legal, marketing, sales, technical, etc.) to ensure success of the brand partnership
Expand customer footprint and services adoption through exemplary customer service and demonstrating Grubhub value proposition
Analyze data to create compelling narratives that drive improved business outcomes for the brand
Lead brand strategy conversations with executive presence and confidence
Communicate the needs of these clients to internal stakeholders and partner teams. Understand and prioritize these needs based on the business
What You Bring to the Table
Bachelor’s Degree preferred or highschool diploma/GED
3-5 years experience in working with strategic accounts in a sales, marketing or account management capacity
Experience working in the convenience, retail and grocery spaces supporting partners in a consultative fashion, building relationships, and prescribing paths to growth
Knowledge and interest in digital convenience/retail ordering
Strong organizational skills
You thrive in a rapidly changing environment
Excellent communication skills. Good listener, capable of comprehending client issues and translating them into an appropriate solution.
Proven ability to work across many departments to solve problems and achieve results
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce and JIRA a plus
Strong problem solving skills and comfortable analyzing and articulating data
Thinking like an owner- being proactive rather than reactive when it comes to account health.
As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location.
Illinois: $$66,000 - $$99,000 ($$82,500 - $$123,500 OTE range)
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks! (Do not add to International JDs)
Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
