Specialist, Campus
Grubhub
Why Work For Us
Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
About the Opportunity
As a member of this team, you will be responsible for coaching and working with our campus and merchant partners to address any issues that may arise. From investigating equipment issues to identifying bugs, troubleshooting our hardware, working with stakeholders to solve complex problems, building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success. Travel will be required for this role when needed during a campus launch of highly escalated troubleshooting.
The Impact You’ll Make
Create an exceptional, personalized service experience for Campus Dining on GH partners
Identify thematic issues real-time and escalate to appropriate internal teams
Great communicator
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
Maintains system functionality by testing our product components
Installs updates
Prepares reference material for users by drafting operation guides
Create menus and edit existing merchant information
Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization. This requires you to be analytical but also pragmatic when it comes to finding incremental solutions that can show immediate value
Dive in and contribute to other business areas as needed/appropriate
What You Bring to the Table
Education Requirement: High School/GED
Excellent written language skills, including spelling, grammar, syntax, and other mechanics
Basic networking skills
Application Support
Ability to reset routers
Attention to detail
The ability to work and learn independently, as well as collaborate with larger teams
Excellent organizational and time management skills
Comfort with technical systems, both familiar and unfamiliar
The hourly range for this position is below:
Colorado: $17.31/hr - $25.96/hr
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks! (Do not add to International JDs)
Accrued PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
