Your space-enabled career begins here

Unacast is a global location intelligence and insights company transforming our understanding of human activity in the physical world. Using state-of-the-art machine learning and artificial intelligence, Unacast extracts valuable information from location data, delivering trustworthy, reliable, and privacy-friendly location intelligence. Companies across industries, at every stage of growth, rely on Unacast’s actionable human mobility insights to make more informed decisions that better align with the world around them.

The Opportunity

Unacast is seeking a Customer Success Enablement Specialist who is a driven self-starter with a passion for customer education and engagement. The successful candidate should be able to thrive in a dynamic, fast-paced environment and must be singularly driven by results.

If you have experience in customer success, enablement, or training with software or data analytics solutions and get excited by helping customers succeed, we’d love to talk to you!

What You Will Do

• Develop and deliver customer education programs, including webinars, workshops, and training sessions.
• Create and manage customer success content, such as guides, tutorials, and FAQs.
• Analyze customer usage data to identify training needs and develop targeted educational programs.
• Coordinate and lead 1-to-many customer engagement activities to enhance customer knowledge and usage of Unacast’s products.
• Collaborate with cross-functional teams to ensure consistent messaging and support for customer success initiatives.
• Monitor customer feedback and adjust educational content and programs based on their needs and insights.
  

Who We’re Looking For:

• 2+ years of experience in a customer success, enablement, or training role, ideally focused on software, data, or analytics products. Experience with location intelligence/geospatial data is a plus.
• Strong presentation and communication skills, with the ability to engage and educate customers effectively.
• Team-oriented and customer-focused, with a dedication to helping customers succeed.
• Ability to analyze data and derive actionable insights to inform customer education programs.
• Process-driven with strong attention to detail.
• Excellent organization, multi-tasking, and follow-up skills.
• Personal characteristics we value include: high integrity, entrepreneurial spirit, innovative thinking, team player, passion for technology, high energy, and adaptability.

Other Info

This a remote position that may require occasional travel. Preference for candidates who reside in the following states: CT, DC, FL, GA, IA, IL, IN, MD, MI, NJ, NY, NC, PA, SC, TX, VA, WV

We offer competitive salaries and benefits and unlimited PTO. The typical base salary range for this role is $65,000 to $75,000. Ranges are based on various factors including the labor market, job type, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, qualifications, experience, and geographic location.

Unacast is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, creed, disability, ethnicity, gender identity or expression, marital status, national origin, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.

Unacast is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible), we will provide a reasonable accommodation for any part of the application or hiring process. To request an accommodation in connection with the application or recruiting process, please contact Human Resources at 703-840-8850. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Unacast participates in the E-Verify program.