Associate, Fleet Operations & Process Improvement
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
You will be a member of the Fleet Operations & Product team, responsible for supporting the expanding scale of our fleet supply with strategic fleet partners. We are the driving force behind designing fleet operations processes, managing driver operations, and ensuring optimal fleet utilization. By joining us, you will contribute to strategic projects to build reliable fleet supply and support sustainable business growth.
Get to Know the Role
The Fleet Operations and Process Improvement Associate drives operational excellence across our asset-light fleet ecosystem. You will design and improve end-to-end processes, analyze performance metrics, and manage driver operations and strategic partner relationships. This role is important to supporting our fleet expansion while refining our operational efficiency through data-driven process innovation. You will report directly to the Manager, Fleet Operations & Product and will be based onsite at our Bangkok office.
The Critical Tasks You Will Perform
- Operations Excellence & Process Improvement: You will manage the end-to-end operational workflows to maximize fleet utilization. Conduct deep-dive data analysis to identify bottlenecks, design scalable solutions, and execute improvement initiatives that enhance team operational efficiency.
- Data-Driven Performance Management: You will leverage data analytics to monitor key metrics including fleet utilization rates, collection efficiency, and driver productivity. Develop automated dashboards and reporting systems that translate complex datasets into clear performance insights and actionable strategic recommendations.
- Cross-Functional Partnership & Support: You will act as the coordinator between the key internal teams and fleet partners to provide actionable operational recommendations, standardize operational processes, and maintain partner relationships.
- Staff Management & Development: You will directly manage and mentor a team, ensuring smooth daily operations, high performance, and the achievement of team targets.
Qualifications
What Essential Skills You Will Need
- A Bachelor's Degree in Engineering, Economics, Business Administration, or related fields
- 1+ year work experience in operations, process improvement, or fleet management
- Analytical skills with the ability to interpret complex data and data-driven decisions.
- Proficiency in SQL, Tableau, Power BI is a strong plus
- Very good proficiency in English
The Nice-to-Haves
- Familiarity with fleet management systems, or similar operational tools
- Prior work experience focused on fleet management, logistics operations, vehicle rental operations, and marketplace/platform operations
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
