Associate, Self-Serve Platform Growth
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
The Grab Food team is a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has a seamless experience.
Get to Know the Role
We are looking for a Self-Serve Platform Growth Associate to drive merchant success, scale adoption of new merchant products, and lead product go-to-market (GTM) execution for Grab Food.
You will report to the Lead of Growth and work with regional and country teams to turn product strategies into measurable growth for our merchant base.
The Critical Tasks You Will Perform
- Drive merchant product adoption: Champion new merchant solutions and programs, driving adoption and sustained product usage through close collaboration with product, marketing, commercial, and operations teams.
- Be the product and merchant voice: Act as a subject matter expert on merchant products, consolidating feedback from merchants and country teams, and translating it into clear requirements and execution improvements.
- Use data to shape growth and programs: Track product and program performance, analyze merchant and market data, and design scalable programs and strategies that improve adoption, retention, and merchant Return on investment (ROI).
- Plan and execute GTM by owning end-to-end country GTM execution. You will define value propositions, crafting internal and external communications and training, aligning milestones with cross-functional stakeholders, and managing risks and blockers.
- Ensure operational excellence: Maintain standards in daily work, streamline processes, and drive continuous improvement across merchant-facing operations.
Qualifications
What Essential Skills You Will Need
- Education: Bachelor's degree in Analytics, Engineering, Business, Economics, or related field
- Minimum of 3 years of experience in management consulting, eCommerce, tech, or B2B/Digital Marketing roles.
- Experience managing complex, cross-functional projects and working with diverse stakeholders across business, product, and operations.
- Proficient in SQL and data analysis (e.g. Excel, PowerBI or similar), with the ability to turn complex data into clear insights, and action plans.
- Advanced English with the ability to engage both technical and business audiences across levels and functions.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
