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Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Communications team are storytellers at Grab, shaping our global narrative across diverse audiences, from media and influencers to policymakers and the broader community. The Communications team strategically partners with all business functions to ensure stakeholders understand and champion Grab's vision and goals.

Get to Know the Role

You'll lead our media strategy, rebuild editorial presence, while driving communications for one of our most dynamic verticals. You'll be the go-to person for media engagement and community storytelling—shaping how Grab is understood by the public, press, and policymakers.

This role is ideal for someone who is both strategic and hands-on, with deep media networks especially in the fast-moving world of transport and grassroots narratives.

You will be reporting to Head, Communications. This role will be onsite in Jakarta office.

The Critical Tasks You Will Perform

Media Relations & Strategy

• Lead Grab Indonesia's national and local media strategy, ensuring consistent, credible, and impactful coverage.
• Cultivate strong relationships with journalists and editors to proactively pitch stories that shape public understanding of Grab's societal role, while also developing Grab leaders as key spokespeople.
• Coordinate media spending by aligning with Marketing to optimize the balance between earned and paid media channels.
• Collaborate cross-functionally to ensure all public-facing messages are coherent and consistent.

Mobility Communications & Reputation Management

• Lead communications for GrabBike and GrabCar, translating operational updates into compelling stories and mitigating reputational risks related to pricing, service, and driver sentiment.
• Collaborate closely with Marketing, Operations, and Public Affairs to align comms with business priorities.

Community Relations & Tactical Activation

• Foster strong community relations through on-ground campaigns and local storytelling, maintaining a vital feedback loop.
• Partner with Territory teams to bring local community stories to life—connecting national narrative with grassroots proof.

Measurement & Planning

• Monitor media outcomes, track sentiment, report on PR effectiveness, and contribute to quarterly communications planning and issue preparedness.

Qualifications

What Essential Skills You Will Need

• 8+ years of experience in media/public relations and digital communication, both in agency or in-house.
• Proven expertise in media relations, with a strong track record of securing high-quality coverage and managing press dynamics.
• Established media network across national and local outlets, coupled with excellent editorial judgment and messaging instincts.
• Hands-on experience in community engagement, including KOL/influencer management and grassroots outreach.
• Strategic communications experience in transport or public services is a plus.
• Strong team player with proven people management skills, balanced by an individual contributor mindset for hands-on work.
• Exceptional writing skills in both Bahasa Indonesia and English, with the ability to simplify complex information into compelling messages.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.