Safety & Quality Manager
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
The Safety Quality team is an established team responsible for ensuring the highest standards of quality and safety across our services. We make an impact by continuously improving our processes and metrics to enhance customer satisfaction and trust. Our team is made up of dedicated professionals who are passionate about quality and efficiency.
Get to Know the Role
We are looking for a Safety & Quality Manager to lead strategic initiatives focused on behavioral risk, safety innovations, and standard enforcement projects. This role requires a hands-on leader who can manage complex projects, collaborate with diverse teams, and drive experimental programs, but if you believe you have what it takes then we'd love to hear from you either way. You will play a key role in shaping the future of safety and quality at Grab, reporting to the Head of Safety & Quality, based onsite in Jakarta.
The Critical Tasks You Will Perform
- You lead the planning and delivery of experimental and behavioral risk projects.
- You design programs that apply human behavior frameworks and risk mitigation insights.
- You execute cross-functional projects that blend innovation with operational excellence.
- You monitor progress and impact of initiatives using qualitative and quantitative data.
- You work closely with internal teams, external institutions, and sometimes government or NGO partners.
- You identify opportunities to scale successful pilots into sustainable, cross-market programs.
- You regularly communicate progress and risks to senior leadership.
Qualifications
What Essential Skills You Will Need
- You have Heart, Hunger, Honour and Humility.
- You have 6+ years of experience in project management, experimentation, or behavioral/scientific programs.
- Experience working in consulting or a similar fast-paced, client-focused environment is a plus.
- You have experience designing and executing cross-functional projects.
- You are experienced in strategic thinking and stakeholder management.
- You are intellectually curious and able to apply frameworks from behavioral science, psychology, risk, or compliance.
- You are comfortable making data-driven decisions and presenting to senior stakeholders.
- You are open to collaborating with external institutions (e.g., government, academic partners).
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
