Account Specialist, Enterprise Commercial Management
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
The GrabFood team is a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has a seamless experience.
Get to Know the Role
This role is critical in managing relationships with GrabFood's Enterprise-level partners such as McDonald's, Jollibee, KFC, Pizza Hut, Pizza 4P's, Katinat, Phúc Long..., ensuring and driving mutual growth.
You will report to Assistant Manager, Enterprise Commercial.
You will work onsite at HCMC.
The Critical Tasks You Will Perform
- Promote communication between GrabFood and enterprise commercial partners, ensuring experience establishing communication and engagement with prospects flow and promoting long-term relationships.
- Manage the onboarding process for new enterprise accounts, ensuring a smooth integration into GrabFood's processes.
- Monitor measurements for assigned accounts, including sales volume, order accuracy, delivery efficiency, and customer feedback.
- Identify areas for improvement and propose relevant strategies to enhance partner performance.
- Collaborate with partners to implement promotional campaigns, menu optimizations, or pricing strategies that align with market demands and our goals.
- Troubleshoot and resolve operational issues such as delivery delays, order inaccuracies, or system errors, ensuring minimal disruption to partners.
- Use data analytics to identify patterns, predict outcomes, and recommend proactive measures to improve partner and GrabFood's overall performance.
- Represent GrabFood in meetings, presentations, and events to showcase the value of partnership and strengthen collaboration.
Qualifications
What Essential Skills You Will Need
- Experience establishing communication and engagement with prospects
- Bachelor's degree in Business Administration, Marketing, Tech - Data Science or a related field.
- Minimum of 3+ years of experience in account management, business development, or a similar role in the food delivery, e-commerce, agency or F&B industry.
- Experience managing enterprise accounts and driving business growth.
- Experience researching and generating leads with proficiency in using data to inform decisions and strategies.
- Use CRM tools, and other relevant software.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
