Associate, Account Manager (Omnicommerce)
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
As part of the Thailand Deliveries team, Omnicommerce is a growing team responsible for creating Grab's dine-out solutions in the market, where restaurants find success by being on our platform. We believe in the power of collective brainstorming and value every team member's input as we continue on our journey to transform the future of Omnicommerce.
Get to Know the Role
As an important Account Management Associate, you will build business relationships with existing and potential relationship to increase growth for GrabFood and merchants. You will lead all elements of business identification, strategy, partnerships, account management, and execution strategy. You will be reporting to Strategy Manager - Merchants & Innovation, working onsite based in the Bangkok Office.
The Critical Tasks You Will Perform
- Increase growth in main accounts as measured by deliveries and GMV
- End-to-end deal managing in a fast-paced environment (including working with operations, marketing, and product to ensure the success of the marketing campaigns and partnership)
- Develop enduring relationships with main partners that fit into our go-to-market strategy
- Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses
- Work across departments to meet merchant-specific needs (e.g., customized reporting for merchants, marketing support, integrations)
Qualifications
What Essential Skills You Will Need
- Minimum 2-3 years of experience in account management, business development, partnerships, or equivalent role.
- Passion in the F&B industry is a BIG PLUS; from street food to casual café & restaurant to premium food to social sellers
- VERY fluent in English and Thai. Mandarin or Japanese is good to have.
- Experience in communicate with diverse team members, with the ability to provide comprehensive solutions for varying customer needs
- Familiar with working in analyzing complex data sets to obtain relevant insights and grow accounts
- Demonstrated working across internal and external partners.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
