Lead Product Manager, Dispatch
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
The Dispatch team at Grab builds the core platform that determines how millions of daily incoming orders across Grab (Transport, Food, Deliveries) can be dispatched to available driver supply. The work you do will directly impact and improve both the speed of order deliveries for our customers and the earning potential that driver-partners rely on Grab to provide.
Get to Know the Role
Reporting to the Senior Product Management Leader, Dispatch, you will own the product strategy for order dispatch and work with Engineers, Data Scientists, Analysts, and Business Owners. You will define clear roadmaps to build and scale Dispatch platform capabilities across Mobility and Deliveries, providing a positive and efficient user experience. You'll also collaborate with Grab's Vertical product teams and country stakeholders to refine value propositions, drive go-to-market execution, and improve product quality. This role offers opportunities to solve large-scale technical issues and positively impact millions of users.
This role is based in Petaling Jaya and onsite.
The Critical Tasks You Will Perform
- You will own and define the product strategy for the problem space and work closely with a team of Engineers, Data Scientists, Analysts, and Business Owners to execute on that strategy.
- You will define a clear outlook and roadmap for building platform dispatching capabilities across Grab's services.
- You will define and drive a strategy for automation of dispatching capabilities across Grab's services.
- You will collaborate with Grab's Mobility and Delivery product teams and country stakeholders to refine service value propositions, drive go-to-market execution, and enhance product quality for our users.
- You will explore and extend the reach of predictive and real-time signals to power all dispatching use cases.
- You will create product ideas, conduct discovery to identify opportunities, and measure the impact of your work.
Qualifications
What Essential Skills You Will Need
- Product Management Experience: At least 5 years of direct experience in product management at a tech company, preferably with designing and managing platform products.
- Customer-Centricity: Demonstrated ability to maintain a customer-first mindset throughout all stages of product development.
- Technical Acumen: Comfortable engaging in technical discussions and explaining technical and business concepts to varied audiences.
- Data Analytics: Proficiency in using data to guide decision-making processes.
- Product Lifecycle: Strong experience in all stages of the product lifecycle, from ideation to execution and analysis.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
