SSC Performance Lead
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
As part of the CFO's Office, this team is responsible for accounting and finance transaction processing activities for Global processes, across all geographies of Grab. We make an impact by enforcing one-way-of-working across all Grab business units, ensuring financial accuracy, timeliness and efficiency.
Get to Know the Role
You will report to the Head of the Transformation Office and SSC. Your primary responsibility will be to manage all aspects of workforce management planning within the SSC, ensuring that sufficient resources are available for effective and efficient service delivery. You will also be responsible for SSC KPI reporting, workforce planning, DFST transition planning, quality control, and training execution.
This role is based on-site in our office in Petaling Jaya.
The Critical Tasks You Will Perform
- You will develop, track, and present Shared Services KPIs/Metrics, providing insights and recommendations to leadership to drive performance improvements.
- You will supervise and execute the smooth transition of work coming into the SSC, ensuring minimal disruption to both internal and external stakeholders.
- You will work with the COE team to analyze current processes, identify opportunities for improvement, and implement strategic solutions to increase efficiency and productivity within the SSC.
- You will collaborate with other departments/units to build relationships, align objectives, and ensure a seamless flow of information and processes.
- You will work with Finance Training Academy to ensure successful implementations of training programs into SSC Operations, flagging any additional curriculum needs.
- You will guide and mentor team members, encouraging continuous learning and improvement.
Qualifications
What Essential Skills You Will Need
- Bachelor's degree in Business Administration, Finance, or related field.
- Minimum 7 years of relevant experience in a shared services or business process outsourcing environment, with experience managing workforce planning, KPI reporting, and transitioning processes.
- Proficiency in using Oracle ERP/ERM systems and Power BI financial software.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
