Merchant Account Manager (OmniCommerce)
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
OmniCommerce is Grab's new umbrella of services, supporting restaurants' physical stores. Our goal is to help restaurants on our platform drive sustainable growth by becoming their demand generation engine both offline and online, with a full suite of solutions - content & discovery, reservations, table management & ordering solutions, deals, loyalty, insights & CRM, payments, ads.
Get to Know the Role
You will be part of an exciting account management team that acquires, grows, and manages the accounts of key merchants and partners for OmniCommerce in Singapore.
This role will report onsite to Singapore Grab office.
The Critical Tasks You Will Perform
- Manage and cultivate strong client relationships by monitoring performance metrics, arranging regular check-ins, and offering marketing and promotional support to help clients maximise the utility that Grab provides as a platform
- Up-sell/cross-sell SaaS products and/or services to restaurant decision makers
- Up-sell paid marketing solutions to enable greater visibility and engagement for our restaurant partners
- Work closely with the Operations and Product team members to facilitate successful product adoption and collect purposeful user insights
- Constantly relay and generate feedback regarding potential product improvements, and strategic marketing initiatives for new and existing restaurant partners to our respective team leads
- Manage client concerns and contract termination requests, to hopefully convert them into favourable outcomes and maximise retention
- Assist the Collections team with pending payments from restaurant clients as required
Qualifications
What Essential Skills You Will Need
- You have at least 2+ years of experience in account management
- You are productive and efficient with minimal, or no supervision (because we work fast, and we are growing fast)
- Analytical, detail-oriented, and conscientious
- Ability to coordinate complex issues with multiple stakeholders
- A creative flair for marketing and interest in consumer success
- A passion for food and the dining scene in Singapore, as well as an interest in consumer technology
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
