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Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric values to join our growing team.

Get to know the role

We are looking for a Senior AV Executive to lead and support day-to-day AV operations while ensuring that AV hardware and software are ready to meet the organization's needs. You will design and build new office AV infrastructure, proficiency in AV programming, troubleshooting support, and developing event strategies, standards, and technology roadmaps to enhance the end-user experience. You will be reporting to Senior Manager, IT AV.

You will be located in Indonesia and work onsite.

The Day-to-Day Activities

• To provide support in the implementation and operation of all aspects of audio visual, video conference, display and presentation technologies used.
• Operate audio and visual equipment with the aim to provide high quality standard services for live events and other productions across Grab sites.
• Positioning, installation and operation of equipment in venues and external sites.
• Coordinate the flow of an event amongst the various implicated sites (show calling).
• Help with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify
• Diagnose, test and resolve A/V equipment and media system problems as part of the scheduled preventative maintenance cycle.
• Work with team to help with the diagnosis and rectification of faults to ensure that all systems are functional and that equipment and system down time are kept to a minimum
• New office conference rooms design, BOM creation, coordination, testing and commissioning
• Instruct users in operation of equipment, if necessary.
• Ensure the production and updating of AV documentation such as user guides.
• Maintenance, troubleshooting of hardware and software

Faults & Room Checks:

• Perform regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
• To maintain records of equipment usage (when applicable), to make minor adjustments and repairs to equipment when necessary. Raise tickets for faults and liaise with relevant bodies for repairs of malfunctioning equipment.
• Maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
• To carry out scheduled maintenance checks (room checks/power downs) and to write technical reports based on test results.

Global Coordination:

• Establish and maintain good working relationships with global counterparts within the organisation.
• Hold and attend regular meetings within the team within the team to discuss service and operations issues.

Qualifications

• At least 6 years of experience in Audiovisual industry with minimum of 4 years of experience working in enterprise level
• Experts in supporting and building video conferencing room such as board rooms, All Hands Spaces, Training rooms
• Expertise in processing control, routing, and audio video signal flow with broadcast software.
• Understanding AV technologies and IT systems on a technical level
• Awareness of the latest trends, hardware, and features in AV equipment.
• Capable of organising their own workload and consistently meets and exceeds deadlines. Must be punctual.
• Enthusiasm to task and role.
• Must have at least one certification from one of the below vendors,
• AVIXA CTS
• Creston
• Extron
• CEDIA

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.