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Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know our Team:

You will focus on the intricate backend services for driver partners along with aspects of merchant vendor management. We are a team that:

• Is passionate about creating and ensuring value for our driver and merchant partners.
• Aim to do excellent and meaningful work with the clarity of thought and creativity execution.
• Help influence the operations efficiency of the company, especially involving that of our driver and merchant partners.

Get to know the Role:

As BPO / Vendor Management Specialist, you will be part of a team that inspires through strategic outsourcing and vendor partnerships. Your role will focus on enhancing performance through the coordination and reporting trend analysis, project management, being inclusive to all through implementing engagement frameworks and updating of records related to third-party vendors and business process outsourcing partners.

You will report directly to the Senior Vendor Manager of Grab Support. You will be onsite at our Ortigas office with flexible work arrangements.

The Critical Tasks You will Perform:

• You will work with vendors and partners to organize and focus on performance trends.
• You will identify trends in the business through analyzing reports and calling them out to team members to action
• You will identify potential risks associated with outsourcing and vendor partnerships.
• You will identify and use opportunities for innovation and process improvement within vendor services. Stay informed about industry trends and advancements to maintain a competitive edge.
• You will develop and implement engagement activities including creating useful videos, updating related content, coordination of staff awards, sending e-cards to staff, planning events and research feasibility of activities and many others

Qualifications

What Essential Skills You will Need:

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• 1+ years of experience in a BPO, contact center ore vendor management role
• Ability to manage partners at all levels.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

This is a remote role.