Merchant Account Manager (Mart & FMCG)
Grab
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to know our Team:
The Singapore Commercial team oversees, shapes and grows the business in Grab Singapore. The team grows and manages Enterprise GrabMart accounts and FMCG businesses. Ensuring close partnership with these merchants and partners, we develop plans and strategies to grow their sales and meet their business needs, across the different services in Grab such as Express, Pay, and Ads.
Get to know the Role:
You will be reporting to the Senior Merchant Account Manager in a hybrid work arrangement.
Your responsibilities include:
- Build business relationships with existing and potential new GrabMart merchants and FMCG partners to drive their growth
- Lead all elements of account management, including business identification, business development strategy, partner negotiation, daily account management, and execution of key initiatives
- Enable accounts' growth, measured by deliveries, GMV and revenue
- Form deeper relationships with accounts through collaboration in other Grab verticals such as GrabPay, GrabAds and GrabExpress
The Critical Tasks You Will Perform
- Collaborate with the Mart & FMCG Account Management Lead/Head of Commercial on individual accounts' business development strategies.
- Manage a portfolio of accounts, building lasting relationships and increasing profitability/revenue.
- Achieve account growth measured by deliveries and GMV, ensuring partners excel at the platform.
- Engage with accounts to understand their needs, concerns, and business goals.
- Analyze data and develop plans to increase revenue/profitability for your portfolio.
- Work across departments to tailor account-specific needs (e.g., customized reporting, marketing support, integrations, product).
- Collaborate with merchants and operations teams to develop joint business plans, conduct regular business reviews, and pitch strategic plans.
Qualifications
What Essential Skills You Will Need
- A Bachelor's degree in Business, Management, or equivalent.
- 2-4+ experience years in sales, Business Development/Partnerships, or a similar role; experience handling key accounts and strategic partnerships in FMCG or retail
- You will have experience providing comprehensive solutions for customer needs.
- You are comfortable managing data and performing analysis to solve business problems.
- You will have experience collaborating across internal and external teams
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
