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Company Description

About Grab and our workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

Get to know our Team:

The Singapore Commercial team oversees, shapes and grows the business in Grab Singapore. The team is responsible for growing and managing Enterprise GrabMart accounts and Fast Moving Consumer Goods (FMCG) businesses. Ensuring close partnership with these merchants and partners, we develop plans and strategies to drive their sales and meet their business needs, across the different services in Grab such as Express, Pay, and Ads.

Get to know the Role:

You will be reporting to Senior Merchant Account Manager in a hybrid work arrangement, key responsibilities include:

• Establishing and managing strong business relationships with existing and potential new GrabMart merchants and FMCG partners to drive their growth
• Leading all elements of account management, including business identification, business development strategy, partner negotiation, day-to-day account management, and execution of key initiatives
• Enabling accounts’ growth and success, measured by deliveries, GMV and revenue
• Forming deeper relationships with accounts through collaboration in other Grab verticals such as GrabPay, GrabAds and GrabExpress

The Critical Tasks You Will Perform

• Collaborate with the Mart & FMCG Account Management Lead/Head of Commercial on individual accounts’ business development strategies.
• Manage a portfolio of accounts, building lasting relationships and increasing profitability/revenue.
• Drive account growth measured by deliveries and GMV, ensuring partners thrive on the platform.
• Engage with accounts to understand their needs, concerns, and business objectives.
• Analyze data and develop initiatives to increase revenue/profitability for your portfolio.
• Work across functions to tailor account-specific needs (e.g., customized reporting, marketing support, integrations, product).
• Drive operational excellence by collaborating with merchants and operations teams, and develop joint business plans, conduct regular business reviews, and pitch strategic initiatives.

Qualifications

What Essential Skills You Will Need

• Education: Bachelor’s degree in Business, Management, or equivalent.
• Experience: 2-4 years in sales, business development, partnerships, or a similar role; experience handling key accounts and strategic partnerships.
• Communication Skills: Excellent written and spoken English; able to engage with C-level positions and senior stakeholders effectively.
• Industry Knowledge: Experience in FMCG or retail is a plus.
• Interpersonal Skills: Strong interpersonal skills with the ability to identify and provide comprehensive solutions for customer needs.
• Data Management: Comfortable managing data and performing analysis to solve business problems.
• Organizational Skills: Detail-oriented and organized, capable of working effectively across both internal and external organizations.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.