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Company Description

Life at Grab

Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we’ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, our mission is to drive Southeast Asia forward by creating economic empowerment for everyone.

Job Description

Get to Know the Role:

This is a pivotal role within Grab, tasked with the responsibility of overseeing the quality of users on our platform which in turn affects the user experience on the platform. In this role, you will be providing analytical insights, taking a strategic stance on policy frameworks, and ensuring a superior user experience across all facets of the Grab platform. This is an opportunity for a detail-oriented strategist who can handle data with proficiency, communicate effectively with stakeholders, and thrive in a collaborative environment aimed at continuous improvement. If you are someone who enjoys challenges and has a flair for strategic initiatives and data-driven decision-making, you will find this role both stimulating and rewarding.

The Critical Tasks You will Perform

• You will adopt a strategic lens in carrying out tasks, involving planning, envisioning, and executing initiatives that improve platform quality and user experience over both the immediate and long term.
• You will undertake a comprehensive analysis of the user journey, pinpointing areas for improvement.
• You will use real-time, on-ground feedback from cross-functional teams to fine-tune processes and user experience.
• You will execute insightful analyses of the platform's policies, using these insights to strategically improve overall governance.
• You will maintain high user quality standards across all partners and stakeholders by enforcing strict adherence to key behavioral metrics.
• You will liaise closely with various teams (Strategy & Projects, Marketing, Commercial Teams, Operations Teams, Tech teams, Grab Support) to craft and implement strategies and rectify areas needing improvement.

Qualifications

What Skills You Will Need

• A minimum of 5 years’ experience in Consulting, Strategy, or as a Business Analyst is highly valued.
• Exceptional skills in stakeholder management and communication are critical requisites for this role.
• Attention to detail is a MUST
• A proven ability to interpret data, identify gaps within current processes, and devise and implement strategic improvement plans.
• Proficiency in the use of SQL, Excel and Google Sheets is necessary for managing and analyzing data effectively.
• Familiarity with Python, or R programming will be considered a significant advantage in performing data-related tasks, but not a requirement

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.